Loomis-Express

This company is a joke! Rude and unprofessional. I've worked in the parcel industry for 6 years now and I've never seen such disrespect and disregard for a customer. I was suppose to have a package delivered this past Friday and the driver took it off his truck in the morning without a delivery attempt saying it needed an apartment number, that it was a bad address. I live in a house! I informed the warehouse worker of this and he didn't apologize on behalf of the driver and only offered that if I wanted the parcels before the weekend, that I had to come pick them up before 5pm. It was a patio set, I have a car. I asked for assistance as I only ordered it because it was suppose to arrive prior to the weekend, we were having a get together with some friends that weekend. Warehouse worker was rude but eventually said he'd see if he could get in contact with the driver to go back and pick it up for delivery, and he'd call me back to let me know. Never called back. On Monday the driver slid it onto my front porch with the box all banged up without knocking or ringing the doorbell, someone was clearly home as my car was sitting in the driveway. I was going to refuse the delivery due to going out and getting a different set for my get together on the weekend. Avoid this company at all costs. I even wanted Walmart to get them to come pick it back up but they are getting Canpar to do it, disappointing.

Its pickup location is well outside the Moncton downtown. You almost cannot travel to them if you don't have private car. Public buses are available at certain time of day and with one hour intervals.

Loomis took over DHL deliveries in my area. They are terrible, packages sit at their depot for days at a time, until they get enough packages for the area to make it worth their while. I miss the old local carrier DHL had, please go back to SA Deliveries.

The worst possible delivery service. My package has been held at the terminal for 2 weeks despite several times being told it was going to be delivered.

Placed an order to arrive the other day. They apparently "tried" to drop the shipment off but "couldn't locate the place". I have had lots of packages and deliveries from other companies here and that never happened. I called Canpar and they said they would call back and never did. Finally I found out they had sent it back to where it came from, which is 2 hours away to their Loomis Express in Moncton. I wanted to contact them in Moncton but I guess they don't have a phone number to reach them. Seems like a painful process, waste a lot of time and bad customer service.