Purolator

Made an order last Friday with 2 day shipping. Received a late call Wednesday as they could not figure out which of the provided addresses to use (hint, #1 - primary). Booked for Thursday delivery in which I forgot my office would be closed. Client side, I had no way of communications with them other than the 2 emails I sent - 1. (Tuesday I believe) regarding the location problem 2. (evening Wednesday) Regarding me being out of office Thursday. They still attempted the delivery and now I am not only annoyed of not having the product, but concerned I'll need to drive to the inconvenient location. In short: - Use the provided address - Deliver on time so these issues don't occur, and other potential customers don't have late shipments - Must I ask why it is hard to get in contact? Canada post had no issues delivering in 2 days, and knew to use the first address provided. I ordered on Monday, received on Wednesday. I plan to avoid Purolator in the Saint John area.

Awful service! They got a payment for the delivery but no delivery! No calls or notifications. If you are living in a building without entry-codes you should stay all day near it and wait for it. Because they do not provide a cell phones to their drivers to call you or inform with the text... Now, they got my payment and i need to pick up by myself in depot! I ordered a bookcase from local store in Saint John and delivery must be also in Saint John. 2 days on the way, not delivered, got my money and I didn't get my service. How should I pick this heavy bookcase by myself - I don't know. Awful and never again!

Horrible courier service, item has sat in saint john for over a week still not delivered to grand manan. Been waiting 2 days for a reply as to why it hasn't been delivered because i could have walked on the ferry and walked there and back and had it by now. Not sure exactly what you are paying a courier for vs mail as the mail is QUICKER!

A friendly lady when you finally find the place. A sign down on Fairville Blvd would be helpful. Can be seen, but not easily accessed.

Paid for overnight shipping from Ontario to Saint John. According to the website my package had no issues coming from Ontario to Saint John. It made the delivery truck at 8:04 am but by 4:08 pm could not be delivered to my house because of bad weather. It was sunny all day and they had no problem delivering to the business that are 5 minutes from my home. I hope your happy you wreaked a 3 year old child’s day. Will never use this company to ship another item this is not my first bad experience with purolator.