Sameday Worldwide

Like many reviews before me, if I could give a zero rating, I would to this shipping company. I got a call from them to set up an appointment for delivery. The delivery window time is between 9am to 5pm with a phone call from the driver an hour before delivery. Since someone had to be at home for the delivery, I had to take a day off from work to wait for the delivery. No body showed up and no phone call from the driver. I called the office and no help whatsoever. Then for the next 5 days I had been calling the customer service several times in a day. The frustration just kept growing. The customer service kept telling me that somebody was going to call me but nobody called me at all for the delivery. At some point, I even asked to escalate my concern to their supervisor and I was told the supervisor would call me later. Guess what! No one called. I was even told that there was something wrong with my packages and that there were some parts missing, and I was told to call the company I ordered the products. Eventually I had enough with this shipping company. I didn’t do business with this shipping company but with the company I ordered the products. So I call them and let them know the situation and that I would cancel my order if I didn’t receive my order within the next few days. I got the call right away the next day from the shipping company for the delivery date. The products were finally delivered after so many days of delay and so much frustration. I just do not understand why many reputable companies would use this shipping company to delivery their products.

Why can't I give 0 stars? Bought a patio sectional from Costco and they foolishly chose Sameday to deliver out of the WOODSTOCK, ON location. The delivery person shows up and is about to unload a bathroom vanity. You have one job and that is to deliver goods to people - I had to tell him that we didn't order a vanity. He ends up delivering the smallest item in the sectional set - an accessory item which was a tray. He can't tell me where the rest of the items are blaming the warehouse for loading up his truck. We call Sameday customer service and they say we signed for all pieces. Well, I made sure to ask the delivery driver before I signed anything that he confirms we only received one piece. He assures me he does. But Sameday insists that he delivered everything. We don't know if he accidentally dropped our stuff off at another person's house (perhaps where the vanity should be) or whether it never got loaded onto the truck. And, amazingly, Sameday can't tell us either! How can a company this inept still be in business? Do they win only on price regardless of the screw-ups because we, as customers of a 3rd party, can't determine who will be responsible for shipment?

Order an item from Costco. The tracking number provided to me gave a scheduled delivery date. Waited an entire day for delivery and no delivery. Called Sameday and they told me I have to schedule a delivery. What a horrible system that gives you a scheduled delivery date only to find out you have to schedule your own delivery date. This is the most ridiculous thing I have ever heard of. I called Sameday customer service and the experience was just as bad. I asked why do you give a scheduled delivery date if you dont deliver on that day. The answer was "we usually call the customers and let them know you have to call and schedule your own delivery date". This has to be one of the worst delivery companies around.

UPDATE: After my husband called the company hourly on the day of delivery (making sure they were not claiming they had been to the house already) the guy finally showed up. The box had a huge gauge in it and our item was damaged. The delivery guy was all by himself so my husband had to help him get the big boxes out of the truck. Luckily my husband was home and able to assist but on a normal week it would have just been me and my toddler home. We refused the delivery and will be calling Lowe’s to complain. Also my husband got a good look at the other items in the truck and there were TVs not packaged with any sort of padding or protections. If you have a TV being delivered by this company please check your item thoroughly. ——————— Never use this company for delivery. We have had a delivery set up 4 times this week and nobody has once rang or knocked on our door, left a delivery notice, or called. When we call to inquire about our delivery the company claims the driver came to our address and called our phone number. Not only did we not receive any phone calls, both my husband and I were home during the time he claims he attempted to deliver, and neither of us heard anyone at the door. We have a working doorbell and a very attentive dog! We have checked our address is correct and phone number multiple times with the company operator. We are worried if we will ever get our delivery and have serious concerns for the intentions of the delivery person claiming they attempted to deliver something when clearly they did not.

So far I want to give this company a 0 star, but I am forced to at least give it 1, because I have tried calling the Woodstock location for days now and left messages and no one returns the call. They called us 2 weeks ago to schedule a delivery between 2-4 on a specific day and I had my father in law come and wait and they never showed up. Never got a call back to follow up. This is absolutely horrible. I feel like my item is basically being held hostage and I've paid for it! Horrible Horrible Horrible is all I have to say. On a positive note, the main Toronto office has been helpful in trying to get in contact with the Woodstock location, so my complaint is mainly for the Woodstock location.