DHL Express

I have been dealing with place for the last three years once a week as minimum for sending and receiving documents packages , I have to say that I am very satisfied and happy with the service of this location at 4936 Yonge St. in general and Ms. Monica in particular . Monica is very helpful and welcoming person. Always, smiling to the customers. She is professional and very cooperative. The stars go to Monica and the store . However , I think there is still a lot to be done by DHL as a service provider. DHL picks the packages once a day around 6 pm and deliver once at the same route . I would suggest they should have 2 rounds morning and evening . DHL also don’t operate during Weekends which is different from other countries and that cause a significant delay to the delivery . I also think DHL prices add very high but may be they need this to maintain the quality service standards. However , they should have some better prices and promotions for customers sending on weekly basis . My company have a contract with DH but still there is a room to improve on prices . As a positive comment on DHlL I have never lost a package with them ( it happened with Fedex ) I will post the pictures of the store in the next few days.

Terrible company. I requested a package to be delivered to Bathurst St location, the dumb driver delivered it to this location. I called to complain and the DHL workers on the phone apologized. When I went to pick it up, the stupid employee told me that maybe Bathurst location wasn’t a DHL drop off point. Shut up. It is. This is why I got an apology via phone but when I go in person it’s suddenly not their fault. Stop hiring lazy drivers. There’s so many complaints which go on to show how incompetent your drivers are. And your employee shouldn’t make up information, they need to be re-trained as well.

Dhl is trash. Don't even knock on your door and miss deliveries

Lousy staff on phone, after 3 repeated requests for holding at nearby depot they still wanted to hold at Brampton & claim that NO such request in system. After a 2weeks wait i drove to Brampton (35k o/w) to pick it up. Basically jokers in the courier industry.

Send a shipment to India, cost me lots of time and effort and still the package hasn't cleared the delays. which could have been avoided if they had knowledgeable staff, or better computer system to give them red-flags. When called DHL and complained the spokesperson said "not to undermine our partners, but they are not trained and they don't use the same interface". The spokesperson for DHL keep saying not to undermine, but implying I should have used one of their own full stores to send urgent international deliveries. Because they are better trained, and better software which gives them notification to better serve clients.