Purolator

Normally I don't like to leave negative reviews but from my current and past experience, I have never received a package from Purolator at home, at least not recently. Every time it seems to be a Friday, I'm patiently refreshing the tracking page, and suddenly an error pops up saying receiver not available. The driver (8LC) does not buzz, nor leave a notice (I'm suspicious that the driver never even came, as I have been downstairs waiting at the time he claimed to have missed me before), and if I'm lucky I will be able to pick it up at 7pm that evening. That is if the staff are willing to check in the package that is sitting in the back or I have to wait till Monday. The staff on Upper James were helpful and looked throughout the back for the package and then investigated the issue. First they said the driver (8LC) did not get a response from the receiver, but then realized that the driver (8LC) did not have the correct address. They stated the driver (8LC) never left Mount Hope because the address was not entered properly by the driver (8LC). How can the driver (8LC) have not received a response from the receiver if he did not have the address correct? Sounds like a case of another driver needing an early Friday off, I don't feel like doing my job and driving from Mount Hope to Hamilton. So because the driver (8LC) doesn't know how to use GPS, nobody knows where my package is. Hopefully they'll know Monday when I call. Customer service tells me it's not their job and to call the store, the store tells me to call customer service. The theme of Purolator service, from the driver, to customer service on the phone or the store is "that's not my job". Honestly the only people who were helpful at all, at least in person, were at the Upper James store employees. It seems all other delivery options, including FedEx, UPS and the post office are delivered to my door without issue. In addition, as I was there waiting at the Upper James store to see if my package was there, I saw a poor couple whose "brand new" baby crib from toys'r'us was in a clearly mangled box. It makes me wonder if Purolator drivers can do any part of their job, even if they deliver it, the package is destroyed or damaged. Reading all of the 1 star reviews previous to mine, believe me, they are accurate.

It says this place is closed but it's not. It's still listed as open on Purolator's website

THE worst shipping company in the city. THEY make the mistake which ends up costing YOU. Their drivers are incompetent and impossible to contact. i will definitely be looking NOT to use this company in the future.

This location was absolutely no help. I was told a package would be ready by Wednesday with a confirmation number. I drove an hour out of my way to pick the package up on Thursday at which time they stated the package was not ready for pick up and they were not sure when it would be available. I was told I am to just wait and see when they come across the package. This is horrible service and customer service. Their online help line and store front have two completely different answers for this pick up. I will not use this company in the future!!!!

Horrific service. 2 items shipped first week of Dec. One item arrived within a few days. The second item did not. Early delay initially due to weather and that was certainly reasonable. Since then the second identical item has been placed on the truck for deliver for 6 days now with notification it "was being delivered" each day. We do not live far from the shipping depot so remoteness is not an excuse here. It is now the mad rush for Christmas shipping time and clearly the priority is to pick up parcels and secure the high profit work of last minute shipments. They now have no idea when we will receive our item. I'm sure the pick up service is better just don't have an expectation your items will be delivered within a reasonable time or even when they say so. Customer service was another exercise in futility with the typical company jargon to give you some false sense that your issue remotely matters to them. This type of response is expected when a customer is rude or their expectations are unrealistic but this is far from that. There is a very good reason why the reviews here are so terrible. Having worked in the industry many years ago I have a little better insight than the average persons into how this industry works. If I was an investor in this company I would be crying right now. As a consumer I will exercise the only option available and never ship anything with Purolator, nor will I purchase from any company where they are the shipping option.