Purolator

Been dealing with Purolator for a bit over 10 years now. I run my business from home, and ship in a fair amount of tech products, so the Purolator lady knows me as soon as I walk in holding a slip in hand. I can't speak to how service oriented the drivers themselves are, only that I do always find them friendly and they're always fast-moving. But every team needs to reevaluate their practices at times and look for improvement. So I'll say one thing here: there needs to be a mandate to ring the doorbell every time, in addition to knocking. This absolutely is not what happens consistently. It's not a big deal, and yet it is. I miss deliveries because my office is downstairs and while I would easily hear the doorbell, sometimes I don't hear the knock. But generally speaking, especially as compared to many other delivery services I've also used to ship here, Purolator has been the best among them.

Having an absolutely horrible experience with Purolator this week. They did not deliver my package yesterday marking down in the notes that ‘receiver inaccessible’. So called them and spoke to nice lady who told me that they can’t seem to find out why it wasn’t delivered, but most likely new driver. Made some instructions for the driver and told me it would be delivered today. Well repeat scenario as yesterday. Again called their service hotline and again they were not able to tell us why they couldn’t deliver the package. Possibly that driver could not see my house and wasn’t comfortable going down the driveway because of ice? They could not give me the name of the manager that ‘may’ call us tomorrow if they have the same problem. Really? Can’t give me a name and number to talk to? Absolutely unacceptable. My road is a typical renfrew county dirt road. I took pics. It doesn’t even have snow on it. My driveway, though has some ice on it, is ploughed. Also took a picture. So now we sit here with no idea when package is arriving. FYI, FedEx delivered my other package no problem.

At home no knock paper on door. 20 minutes to town. Horrible service. Pembroke office belligerent and condescending. Ask for another service if possible when ordering goods.

Said it would 1030 am.... glad I cleared my schedule for their poor time estimate.... 3 hours now

Staff were friendly enough but the process was very slow. They dwelled on issues amd chatted instead of having concern for those in line. One example of a man that could not find the address he needed. Instead of having him step aside the clerk stood there chatting to him while he tried calling someone to find out and this took several minutes.