Purolator

Slow Service. They said i filled it out properly then i noticed in the copy they gave me that my name was in the address and the address in the name. I asked if it was ok and they made me refill again. Got on the line and had to wait again.

By far the worst courier. Drivers always find reasons not to deliver to building. Instead I have to pick up at their location.

UPDATE: Purolator has refused to issue a refund, stating that the situation was out of their control, despite abysmal customer service and zero communication... Worst courier service ever! Purolator, the company of choice when you want to pay 100$ to have your documents lost... Despite being told that my guaranteed delivery was BEFORE 10:30 am on Thursday (October 25), it has yet to be delivered AND no one can tell me where the package is. So far various Purolator agents have: 1. Told me that a tracking specialist would call me with an update today-- Never happened 2. Blamed me for dropping off the package too late--I paid for next available drop off date, which was Thursday morning, how exactly is this my fault... 3. Confirmed that the current location of my package is unknown and I just have to "wait it off" 4. Dragged their heels with issuing a refund, which honestly should have been generated instantly when they missed the "guaranteed delivery service" 5. Provided no apology, next steps, or solutions I feel incredibly guilty that my friend's Visa application is now delayed because I chose an unreliable courier with terrible customer service. Future customers be warned, avoid Purolator! I hear carrier pigeons are more reliable these days...

Terrible service. They don't even make an proper delicery attempt. Just leave pick up notice on the door. No business should use purolator. You will lose your cutomers. Takes 10 minute to speak someone on the phone.

Location was hard to find. Only to find out that it is actually inside Staples. No signage or anything.