The UPS Store

This store is so much more than just shipping solutions. I've found it able to handle any business solutions and the staff are wonderful. They are a part of this community and I always feel at home when I visit. It is still the great place to visit that it has always been. Through the UPS store I've made money with my hobby, I've gotten new jobs, and I've made great connections.

I have been using UPS in Collingwood for my printing for a few years now. Businesses and rack cards to posters and small signs they do such an amazing job with quick turn around times. Francis and the team there are fun to work with and do such a great job. 5 stars all the way!

Sadly, they do not stand behind their services. We paid extra to have a package sent by a certain time from Collingwood to Toronto, and it showed up many hours later. When we complained they told us that it was delivered on time which was an absolute lie. I saw it delivered 4 hours late. The response from the owner was sorry - no refund for the extra fees paid to get it shipped earlier. Maybe the delivery service lied to them (not always UPS delivers for them - the package was delivered by a Canada Post truck), but they should stand behind the services they sell and have a proper way to actually track that it is delivered on time. They should also believe their customers. The UPS Store charges additional fees over and above what the delivery service does, so they are already charging customers a premium. An absolute fail and rip off. They don't even deserve 1 star - but I can't post without it. Annoyed and disappointed customer.

Quite taken a back from the service I received from a lady there. The words "We are not a UPS store" came out of her mouth. May I suggest changing the sign, the name of your store and the branding plastered all over the walls? She backed away from me as I asked her questions and quite dismissive in her answers. This is my second time coming to the store and the first experience was not much better than the one I just had. Whatever trauma has happened to the people working there during the pandemic must have cause this type of behaviour. However, the reviews show I am not the only person who found the customer service atrocious and something should be done.

This store does not want your business. Better to use Purolator at Andrew's Copy or at Staples.