Greyhound Canada

The worst experience ever! We had a flat tire and the driver did not even notice he kept driving until the passengers started smelling smoke & informed him. We have been waiting for the last hour for someone to change the tires. No communication!! We are still waiting.

THE WORST EXPERIENCE. Very poor company. Deserves 0 stars. My trip was set to leave Toronto at 11:30 p.m. We left At nearly 1 a.m. We arrived in Buffalo after 2 hours or so. Then, we were told that there is no driver and that they didn't know what was happening. We waited with no answers until 8 a.m. Subsequently, I called customer service and they still had no answers, then I spoke to the supervisor who told me that we are being we're being put on another bus. I have been on the trip for 19 hours and I'm still on the trip as I write this review. We have been advised that the bus is not good now and we have to wait for a new bus. This trip should have been only 12 hours or so not to mention that it's Christmas and they are treating us like animals and not telling us what is happening. Unable to receive any sort of refund or compensation until after 24 hours along with no answers as to when I will arrive at my destination. Outrageous behavior of a company and will never be purchasing a Greyhound ticket again definitely choose Megabus over Greyhound! Aside from this horrific experience, I have taken Greyhound before and have found that the buses are very old and uncomfortable. Megabus was much better with more comfort and a smooth trip. Hope I arrive at my destination...have not been able to sleep all night either. Just horrendous.

Trying to book online I found pricing kept changing and taxes appear nowhere prior to purchase. My understanding that by law the price shown when you chose your schedule must be inclusive of tax. So I went to the Oshawa bus terminal and the guy was not helpful whatsoever. Apparently you can't buy a departure ticket there unless leaving from there and I needed to go to Yorkdale. Went to yorkdale and price went up $40.00! Tried calling greyhound more than once and omg where do they get these people. They had no idea where cities where what province they were in and could not spell Oshawa, yorkdale or elliot lake. Just a suggestion try westjet first because with an advance purchase they are cheaper. Service was beyond horrible.

Bus from St Catharines to Toronto was scheduled for 8:25 am. Arrived at 9:45. The next bus from Toronto to Ottawa broke down obviously. Had to wait for a bus to come get us, but before getting off the broken bus we had to wait for these 60 year old drivers to move the luggage over nice and slow. This company is garbage.

its Sunday 5;30pm.Says its open to 6pm...Must of left early, was closed