Purolator - Courier - Sudbury, ON - VerView
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Purolator

Purolator

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1.0 1 review
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1300 Kelly Lake Rd, Sudbury, Ontario, P3E 5P4, Canada
(888) 744-7123 www.purolator.com/en/home.page?utm_source=google&utm_medium=organic&utm_campaign=local&utm_content=1300KellyLakeSudbury
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10 months ago

The front desk staff at the DC are great. But then...

Does anyone at the Sudbury location actually work Friday or Monday? This is the 3rd package in a few months where it's arrivwd Thurs night. The delivery date on the tracking info shows the next day. Then, no updates for the entire Friday. To top it off, stroke of midnight Monday and "your package is on the truck" and the expected delivery date changes to Monday. Ok, great. I'll take some time off work to make sure I'm there. Oops. Without fail, hour and a half later "there was a delay. We'll deliver it tomorrow". WTF?! I order a lot of work related stuff and unfortunately its often shipped via purolator. Believe me, if i could choose anyone else but UPS, i would lol. If this happened once, maybe twice in the course of a few months, in between other orders etc, that'd be one thing. But the Friday Monday issue has happened enough times to see that it appears a chunk of purolator sudbury has a 3 day week. Just another sudbury quality service I suppose.
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Google Reviews

Refresh Reviews 2.7
May 31, 2018
Friendly staff and reliable, but I wish they would actually deliver the packages to my address instead of making me pick them up at their warehouse. I avoid vendors that use Purolator.
Jun 21, 2018
They've always been good to me no problems getting my packages
Mar 21, 2018
Twice I have not been delivered to, (my absence) and both the phone staff and depot staff have been amazing. Always a pleasure to deal with your firm.
Nov 29, 2017
If I could give 0 stars I would. Why bother delivering to residential during the day. No calls, no 3 attempts to deliver, I've been waiting 20 mins on the phone with them on hold. Absolutely horrible company to deal with. Now I have to drive 45 mins one way to their depot to pick up a package I paid to have delivered to my house. I happened to be at the house on lunch on a previous delivery and the delivery person was writing out the delivery notice on the way up the driveway and was going to put it on my door without even knocking. I opened the door as he was going to stick it on. I questioned him and he said he knocked not knowing I was standing on the other side of the door waiting. Useless.
Feb 15, 2018
Terrible service! Only one delivery attempt and now I have to drive 45 minutes to pick up a parcel which I paid to have delivered to my door. Very inconvenient!!!

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