Movers were great. But the company charged a 5.5 cu.ft freezer and a 3.2 cu. ft fridge for total 90 dollars. I am pretty sure I have not been told that. When I initially called the company to book the appointment. They have asked if I have appliances to move, and I clearly told them what I got. The only thing they told me was an extra charge will be applied if anything is weighted over 200 lb. When moving was done，the company firstly tried to charge a travel fee which two locations is 6km apart. I refused. I found this moving company in Waterloo from google. As a customer I do not care where your movers come from (movers drove from Toronto). So they decided not to charge "travel fee", but then the funny thing happened. Mover received a call from someone at the company, then I have been told that they will charge 90 bucks for appliances. So I talked to whoever made a call to movers, He told me that $45/appliance was listed on the agreement. So I opened up the file they sent to me, it says "We may add $45 (per item) for appliances". So I asked him ，“so what kind of appliances that they may not charge”. Here was what I got " We are charging $45 per appliance that is on the agreement.” --- (Basically no explanation). Based on my culture of no arguments during moving day, I paid $90. If you are going to charge, let me know when I clearly stated what I got. I will move those two appliances myself. My car has enough space to fit them both in.
