Fedex

Superb service from Mr. Abdullah. He was patient, knowledgable & very helpful with some complicated paperwork. I could not have sent my package without his help. Thank you very much. Mr.Paterson.

Do not trust the quotes that this shop gives you! They told me to pay 97 pounds to ship a document with DHL, when DHL itself confirmed to me it was only 38 pounds. I called the DHL representative while being in the shop and he wanted to speak to the shop attendant, but the latter refused to take the receiver. When I asked to see where on their computer he saw the 97 pound quote, he refused to show me. I went elsewhere and shipped for 38 pounds. Don't get scammed there!

Do a good job (in terms of accepting parcels quickly) but charge too much. Sent a 0.20kg International Priority letter [~50 printed pages] from the UK to the US and got charged £90.00. The price quoted on FedEx's own website suggests the price of £73.61. The guy behind the counter did a very reasonable job at processing my parcel quickly and I do appreciate he needs to make a living, pay his rent, bills etc. However, do I feel I've received £16.39 worth of services? No. Not planning on using the services of this agent again unless I absolutely have to. Still to see if the parcel gets delivered (on time) but this is on FedEx, not the chap running the shop.

Very friendly staff, but not very intelligent. All the questions I asked were answered a bit vaguely. I shipped a package overnight at a cost of £117.50. It arrived and was delivered by FedEx who stated that no one was present to accept - at an office manned 24 hours a day with someone. Lie. I went to the FedEx facility to pick up the package and was completely harassed by the desk clerk with an attitude. When I finally got my package it was damaged - why wouldn't it be - they packed a MacBook Pro in one sheet of bubble wrap and put it in an envelope. What? Was a padded box not a better choice for £117.50? Never again!

If I could give 0 starts I would!! This isn’t at all aimed at the Fedex in London but fedex as a company. You are the most unreliable and unorganised shipping company I have ever used. Paying for next day delivery for my package to arrive 6 days later.. 1 person tells me it will be with me on Thursday, that doesn’t happen, then I’m told Friday before 9am, that doesn’t happen, then I’m told Friday between 3-3:30pm (I take time out of work to get home and actually lose money) guess what? They try and deliver it at 1:45pm, no phone call to say they’ll be here early, no letter left to say they’ve attempted it, so then I’m told it’ll be with me Monday before 9am, this doesn’t happen, I have to leave work once again to come back to my place (lose more money) and pick it up at 11:45.... that’s the first package! The second one actually arrived on time, the only thing is my package is just left on my front doorstep, no attempt to leave it with neighbour or a call to say where can we leave it etc... just literally placed on my doorstep where anyone could have just picked it up and carried on without anyone ever knowing. The worst thing for me is the lack of responsibility taken by their customer service team. Nothing is offered, just blame passed on to the company wich sold me the goods, wich I contacted and got them to get the refund off of Fedex as fedex ofcourse wouldn’t contact them... for such a well known company they truly do not give a damn if you lose out on money at all for their mistakes. I am currently nearly £200 out of pocket because of Fedex and they obviously couldn’t care less.