Purolator

I had a very positive experience at this location! Both Michelle and Nicole helped me with my package which didn't arrive on the time stated on my door. No problem. They were outlined a few scenarios of what could have happened and very politely carried a conversation on with me (while stopping, of course to attend other customers) The package in question was something I needed for work, so it was important for me to have it by today - and they got it to me only a few moments later. I enjoyed the positive and friendly interaction I had with both of them. Thanks for the great experience. -Richard

This looks like a shipment centre so the area is quite sketchy. I would not recommend coming here when it is dark outside. The service is very slow and they ship unusually large items to this location. This makes the process even longer when they try to help customers because every item is huge and hard to carry outside the narrow door. Do not recommend for future shipments.

I will give no star if I can. Just because the package is heavy(89lb) they try their everything not to deliver it. Customer service is useless. A woman said they will call in the next day but no one did that. Another guy his name is mike said that the only way to deliver it is I pick up the phone and arrange the time. So people have no cell phone are not qualified to use their “service”. He said they will call in 24 to 48 hours so I have to focus on the phone for that long. No specific time no other way to contact them. Now I have to rent a truck and pick it up by myself. It’s been two weeks! Two weeks! I strongly recommend bestbuy do not work with them. Shame on u purolator.

Pleasant people at the service centre. Drivers - not so much. I was told they would wait for up to three minutes if you were in the area. I told the driver I was pulling into my parking lot at my apartment and he just drove away. He ignored me when I tried to stop him. Not happy. But the service centre was very apologetic.

Horrible service. I have been waiting for my package by the door all day long. I have been refreshing the tracking page continuously every 30 mins and even talked to the online Chat they ensured me that I would receive my package before 6pm. 5 mins ago I got the following update in tracking status: " Local Time City Description Jun 6, 2018 5:26 p.m. Toronto (east/est), ON Attempted delivery - receiver inaccessible" This is false since they did not even leave a delivery note, and no one knocked on my unit. I can't believe this company is still in business. Retailers need to STOP USING PUROLATOR TO DELIVER THEIR PACKAGES IMMEDIATELY. EXTREMELY DISAPPOINTED WITH THIS SERVICE. NOW I HAVE TO GO OUT OF MY WAY TO CONTACT SOMEONE FROM PUROLATOR TO PICK UP THE PACKAGE MYSELF! I tried to talk to a manager and escalate the issue online in chat and the woman didn't try to help me at all and just cancelled the chat. Absolute horrible service. And you are all supposed to be in Customer Service Business? I am shocked that I was treated like this. (See screenshot below)