On Friday I went to get a package (a ping pong table) that I thought would be a regular package. Turns out it was a freight package and couldn't even fit in my large 7 seater SUV. The guys working at UPS were so helpful and kind. I went to Lowe's nearby and bought straps. The UPS guys help me get it on top of my car and strapped it. Some would never do that and I would not be able to bring this massive table home to Ottawa, Canada. Thank you so much for your amazing customer service!