On Time! Delivery

I have been using them for a long time, now I have had my issues with them the odd time but nothing like I did July 1st, 2018 when I gave the man $40 on a $22 bill and he did not give me all my change back I got 7 dollars back. Less cause I gave him a 2 dollar tip. What made it worse was when I reported it right away they ignored all my texts, so shady if a young white man with a bunch of tattoos on his arm delivers to you count your change before he leaves.

Placed a second order for the groceries. Rather than fill out the form online the dispatch told me to text the order to a phone number to make it easier for her. I did that at 2:30 pm. I called at 6:30 pm told it was to be delivered between 8 pm and 9 pm. Called again at 9:15 pm told that he could not find the order and asked how I sent it in. Then he found it. It sounded like he did not want to do the order anymore so I said tomorrow. So I did not win the lotto max because I never even got my ticket. So if you place a order I suggest you call back every shift to see if they have it. I got part of my order. But she got the wrong pop. So I am still waiting for my order from yesterday at 2:30 pm to be completed and now it is 24 hrs hours later. Also if the internet has not been updated, then update it. It is your business you would think you would be on top of it. The dispatch is confused of pricing saying they have all these different lists. Maybe they should one price guide so they know also what to quote. Apparently the men don't like to do grocery runs so check first to see if the women are working. The delivery woman had 3 grocery orders from yesterday that were not done.

Used first time for groceries. Website states $15 for groceries under $150. When I call in to ask questions about service she starts giving me pricing for per item delivery. Yet website states as above. Then never mentions about $2.00 delivery fee per trip into the door. The lady delivering had her grandson with her about 10 yrs old. They charged me for 3 trips about 15’ per trip. Plus the kid carried one case of water. She did 2 trips. So is the kid on the payroll also? Does he do income tax to claim his wage? You charged me for his trip so he should receive a T4 for income tax. Is he on your books as a employee? You should tell people in advance about this trip delivery fee in advance. Waiting for the owner to call me. I don’t like surprise fees when I asked ahead of time of all charges.

Super slow service. Takes them almost 5 minutes just to respond to texts. As well as taking up to 2 hrs multiple times. If I made a service called on foot delivery I would still get there faster

I love love love the Woodstock location. I've rarely had issues and when I have, they've fixed it. Tillsonburg on the other hand? I've tried ordering a couple of times, they send me a message then never reply when I ask a question. I don't even have the chance to tell them what/where my order is. Never again. I was incredibly excited for them to be opening a branch here and it's been a disappointment