Coutts Courier Co. Ltd

I can not begin to describe the deplorable business practices they have. They are third party contracted by UPS and it is always a nightmare. They misplace shipments in "special places" in their warehouse when you want to pick up on location. Don't send payments through to UPS, or bill 3+ months later. UPS will hound you saying you owe them money... Is COD of course I paid! Not to mention we have seen their female delivery driver come to our neighbors house and deliver a package, not deliver our expected package & mark ours as no such address. (Even though she's been dozens of times) just to put off the date of delivery date. We have had so many problems with her it seem she does stuff out of spite. The office is very unorganized and anyone can walk in the door and take the packages from the office that are there for pickup as they are not in a secure location. When I have called to get managers numbers I get the run around and have been given numbers to people who are not who I need to speak with. Use FedEx or Canada posts Purolator if you are all can. UPS is not worth the nightmare you have to put up with when they contract out to Coutts.

Ordered though Costco and Coutts wont deliver to us. I am not sure who to blame on this one. Is it that Costco needs to better vet their couriers or that Coutts is overstating their ability to deliver to an address that Costco accepts as deliverable.

Literally every package we have recieved from Coutts Courier has been a nightmare. To the point that it feels intentional. For our latest example, we planned our day around waiting for an important delivery. It never showed up and was marked as undeliverable because our address doesnt exist... We then looked at our security cameras to see the delivery driver parked in front of our house to deliver a package to our neighbors. The time stamp from UPS showed that she marked our address as non-existent less than 5 mins later... When this exact same driver has been to our place DOZENS of times. This company should not be in business. I've never dealt with such all-round incompetence as I have with Coutts Courier.

May you never have the misfortune to have a parcel go through this business. Rude, poor customer service. I'll be making a formal complaint to UPS to encourage them to find another 3rd party courier

Cant seem to do there jobs and deliver packages or lose them or even scan them i hope they loose there ups contract ive been in contact with my lawyers