Dynamex - Saskatoon

Contrary to other reviews, I’ve actually had a pleasant experience with Dynamex. I’ve had three amazon deliveries done by them so far. The delivery people have always been friendly, actually waited at the door and delivered earlier in the day than any other carrier. I appreciate the option for 1-day amazon delivery available now because of Dynamex. Not to say that other people haven’t had negative experiences, but I thought I’d share mine.

I have 2 packages that were supposed to be here from Amazon this week. I live in an apartment and I wasn't home the first day. My buzzer is connected to my phone so I asked them to leave a slip that I could go and pick up my packages (like you would with Canada post etc) They said they would come back. On my Amazon account it keeps saying they had failed attempts at delivery because I wasn't home. But I have no recieved any calls from my front door buzzer. It is now Saturday and it says my packages are out for delivery, but its 4 PM and still nothing. I cannot get a hold of anyone and apparently this is normal for this company. If I would have known who was shipping my parcels I wouldn't have ordered my products. This is an absolute nightmare. 10/10 do NOT recommend!!!! *update. Apparently they stopped by at 4 PM but no alert stating they were here.* I have now emailed Amazon to see what can be done. I feel ripped off.

If you are having issues with Amazon orders then call Amazon and request them to de-prioritize Dynamex and Amazon will have another courier deliver your orders. Spoke with an Amazon Rep and they are working to remove Dynamex Saskatoon as their carrier. Poor service. Strap your parcel to a random donkey and you will have better luck of it getting to the recipient on time !

This company is an absolute disgrace. Terrible customer service. Very little communication and super unprofessional. I even had a customer service Rep hang up on me. I have never experienced anything like this before. With no pick up point for undelivered packages, your package is simply returned and without any kind of notification.

Having issues with your Amazon order? Look at the end of my review for a solution of sorts for future orders. Dynamex, now TForce Final Mile, is a low tier, disorganized cacophony of cretins. While it was actually great to get a phone call from the courier delivering my package when I was not at home, it was NOT great to be promised a call from the warehouse that never came or that a promise to re-attempt delivery before 9PM was unfulfilled. A call to the local number redirected to a call centre in Toronto so I could be notified that the call centre had no authority to communicate with the local warehouse to hold my package for pickup. Who likes being connected to powerless customer service rep's half a country away when there's a problem? I've asked Amazon to no longer ship anything to me using Dynamex. I received this response from Amazon shortly after. --- "Since the Dynamex is not meeting the standard, I've de-prioritized the carrier. It will may take 1-2 weeks to complete the process. De-prioritization means that the carrier "Dynamex" will be placed at the bottom of the list of desired shippers every time you place your order. It will be the least chosen for your future deliveries.​ This may take few days to reflect in your account.​​​" ---