Rogers Arena

I went to Eagles' Concert last week which was a marvelous experience both the performance by the team and the services provided by the Arena. The security check is efficient, there were plenty of staff helping the process went smoothly! I was notified through email a day before stating that the exact size of ladies' bags that one can bring in so that there's no delay when lines were going through. Food Booth selling hot dogs, snacks drinks, and beers are found across the arena. Directions to different levels are clear. Staff are there waited in your section with torch light to direct you to your seats. The sound systems and the light effects are perfect! The whole establishment is run impressively!

The prices of drinks etc are a bit pricey. I wouldn't have even been there if I did not win tickets as I am on disability. I know they need to make up for seats unsold and the lower price seating but 9 dollars a beer? I don't drink beer but I feel bad for those who do. I couldn't even get a water as a bottle of water was 5 dollars and 4 hours with nothing to drink was hard. That and nobody told us where we could get water when my friend asked for water for me. Otherwise I loved the concert it was awesome! only other thing would be that the ladies washroom line ups are crazy maybe since men's doesn't even come close turn one or two of the men's into Transgender or ladies washrooms so it is not so bad for the ladies. Of course these are just my opinions. and not everyone will agree with me but that's OK.

Awesome arena!! Sound and lighting were fantastic. The Eagles might I say are still the BEST! We parked and took the Sky Train into the city. It was just a short walk.

At an event for Traction Force. They used Quiet Events headphones for the speakers. Here was 3 going on at the same time!

On Thursday, May 17th, I had tickets (purchased through Ticketmaster) to see the Stars On Ice show at Rogers Arena. Upon entry into the venue, I went to my assigned section, but my seats were no where to be found - Row 1, Seats 106 and 107. I immediately asked the Rogers Arena attendant for help, and even she couldn’t figure it out, so she took me to Guest Services. At some point either Rogers Arena or Ticketmaster (they’re both blaming each other) decided to change the seating arrangements by removing seats 105 all the way through to 112, meaning myself and 7 others had no where to sit. Once at Guest Services, they looked into the issue but had no explanation as to why mine and 7 other seats were suddenly non-existent. Instead, all they could offer me was seating higher-up and in a different section, to which I initially declined. I paid for 1st row and wasn’t willing to sit in a section that was not only worse, but likely no where near the same dollar mark as to what I paid for my tickets. Guest Services then called a supervisor and he immediately took me down to the Ticketmaster box office located inside the arena. They were initially going to bring more folding chairs to my section, but it was discovered that there would be no room for them to do so, and they again offered me different seats in a different section and row. Needless to say, I was not very happy, but as it was nearing the start of the show I had no choice but to take them. I was accompanied to my new section (106, Row 9) by the supervisor, and he asked if myself and my companion were happy. I told him no, and that was when he offered us compensation: Free food. I looked at him and laughed. Free food was all he could offer us when I initially paid for first row seats?! I scoffed at the suggestion. Another individual whom worked for Rogers Arena came to check on us a few minutes later to make sure we were satisfied, and I verbalized just how unhappy I was. “Unfortunately this sometimes happens,” was their response. (So apparently this is a common occurrence at Rogers Arena!) He eventually left, as I had no interest in speaking to him if they weren’t going to make the situation right by giving me exactly what I paid for, and instead of enjoying the show as much as I could and should have, I found myself wanting to leave. I have since reached out to both Rogers Arena and Ticketmaster via e-mail and telephone for an explanation as to what happened, but have yet to hear back. As such, I have filed a dispute for my original tickets with American Express to have the charge reversed, and I have a few other things in the works, too, but nothing I will disclose publicly as to give Rogers Arena or Ticketmaster any idea as to what’s in store for them – because, mark my words, I am going to be their biggest PR nightmare, and when all’s said and done this WILL be resolved one way or another. This isn’t something I am going to let slide.