If I could give these thieves and liars (you've been warned!) a negative score, I would. I wish I read the reviews! The customer service was non-existent from the office clerk right down to the service tech. I called a little before noon to request for them to come create a key for my car. Told the woman on the phone I needed a key and a fob. She quoted me $190, this only after I insisted on knowing the cost/estimate. What they do right away is to proceed to make the appointment without telling you the cost or asking you if you want them to do the job. A red flag (#1) I ignored. My fault. Then the lady goes on to inform me that the tech will be at my place in 20-30 minutes. 55 minutes later, tech calls to ask if he could come between 2-3. I tell him that it's fine, but he needs to stick to that new time frame. He calls at 3:15 and says he's 40 minutes away. A red flag (#2) that I ignored, my fault. He shows up a few minutes to 4, does not apologize, and informs me the job is $279, cash only. A red flag (#3), that I ignored, my fault. I was desperate. He said after he makes me the new key, he'll get in his car and follow me to my bank to collect the money. Red flags numbers 4 through 11. I'm an idiot, I know. I ignored them all🤔. He spends the ENTIRE time swiping through his phone and texting while doing the job. Barely communicating with me. When I ask a question he either ignores me, or interrupts me mid-sentence by saying something to the guy he has on the phone. When I repeat my question again, he barks the answer. He hands me the new key, I ask for the fob. He tells me it's extra, it's not included and besides I didn't ask for one. At this point, I'm stuck. So I get in the car and go to the bank. On the way, I call the "company" and ask about the fob, and why they only take cash but don't inform the customer about that during the service call. The lady I was speaking with tells me to hang on a sec. 30 seconds later another woman asks how she can help me. I ask who she is and what happened to the other one that told me to hold on she'd be right back. This new one responds "I'm customer service." I tell her they have horrible customer service, then ask how I can get the fob. In the midst of her telling me that she'll need to send a tech out for that job, I hang up. #sorrynotsorry.
At this point, I know that I'm totally screwed. But I certainly wasn't defeated, because I had an ace up my sleeve! When I got to the bank, I went inside to withdraw EXACTLY 279. The ATM would have given me 280. And I certainly wasn't going to risk Steve Jobphone not having the $1 to give me back.😋. So I get to the counter, and while there I vent to the teller. He laughs and calls me petty. Yes, I was. I went back to the parking lot, and found Sam Sungdroid scrolling, of course. He did pause though, long enough to count the money twice. As he was getting ready to pull out, I ask for my receipt. With his trusty phone in one hand, he drafts my receipt with the other. As he hands me the receipt with one hand, he's already back on the phone with the other.
Kids, the moral of the story is, thieves, liars and cheats create businesses to profit from your most desperate situations. So you're going to be screwed. But why not use a reliable thieve instead? Call your local car delership and ask them for a reference to a legitimate locksmith. And when that service tech shows up, make sure that he's not in an unmarked car, wearing acid washed denim jeans, and spotting a curiously fresh, plastic covering and all, tattoo on the back of his left calf 😎.
Most importantly though, do your best to avoid accidentally dropping your only car keys directly down the threshold opening between your apartment's elevator and the ground floor (contemplated playing the lottery when that happened but needed the $ to pay for my new key), because if you do, it's not your keys that spring back up from that crack. It's creepy, sketchy, slimey key monsters. I think I'm gonna drive my car to the Sprint store downtown and check out the latest new phones...😂