Affordable Lock & Security Solutions - Tampa

This is the best company I've ever used hands down. I purchased a safe and two door cameras from them and they did an excellent job with deliver, installation, and setup. I even had a small problem problem with the safe ( it turned out that I was doing something wrong, it wasn't the product) and they came out two days later and helped me understand how to open it correctly. Great company, good prices, and excellent customer service. I would highly recommend then.

This company is shady at best. I called them to get a quote, I explained we had an old filing cabinet that accidentally got locked during a move and that we didn't have a key for it and therefore needed it re-keyed. I asked how much would that be. She told me 108 for up to 2 locks. Great got the ok from my boss to schedule. They come out the tech takes a look says he has to replace the lock they can't re-key a filing cabinet. He never mentioned any price different. When he finished he said he would get me an invoice after he put the drawer back in but I would need to re-file all the paper work took out and just tossed on top. I said that was fine I gave him the cc for payment assuming since I wasn't told anything else he was running for the 108 I was quoted. I was never shown an invoice just showed a signature box to sign on his cell phone. He went to leave and I realized he didn't give me an invoice I went to his van and asked for the invoice, then he stated they would have to email it to me. This is when I got suspicious. So I waited for the invoice (it's been a week and we still haven't recieved it). My boss checked the business account and saw they charged us 210 more than double the quote. When I called to dispute this her first reaction was you can't re-key a filing cabinet so the quote was wrong in a sorry about your bad luck tone until I started to get mad and assert myself. Stating that they could listen to my original call I was very specific and I was never told you couldn't re-key a filing cabinet nor was I told there was an hourly fee after the first 45 min. Stating he was here 2 hrs. My boss has a doorbell cam he was here 1 hr 20 min. Then it was all I'm so sorry this is not how we run business we will take care of this I will have Ken (the owner supposedly) call you. I called daily for an update and waited 2 days before I spoke with him. He basically made it clear he didn't believe me and left it at well i'm going to have to talk to the tech again. Again didn't hear back so I followed up. He basically claimed it was he said she said. I told him this was why I requested for you to listen to the original phone call. He stated only some of there calls are recorded and coincidentally mine wasn't. This is B.S. I have worked for service companies in the past and currently... if the calls are recorded they all are. He was only willing to offer a credit to be used on a future srv call. I explained that realistically we won't be using them again.

The service was scheduled promptly. Steven was knowledgeable and answered all our questions. He was professional and courteous. I would recommend this company

My name,is Lynn Smith , I am with Commercial Service & Repair Inc. in Tampa , I can't say enough wonderful things about this company !! Our lock had broke we could not even secure our building! They came out with in a 2 hour period and got us fixed in less than a half hour The Tech Steve was great our office mgr.Tonya relaid to us ,and Bobbie at there office was wonderful as well getting this scheduled as quick as she could due to the severity of the call ,I would highly recommend this company to anyone for any of your locksmith needs . Thank You Again !!!!!!! To all of you at Affordable Lock Respectability Lynn A Smith Commercial Service & Repair Inc.

From scheduling to service everything was perfect. We will definitely use Affordable Lock in the future.