A to Z Lock & Safe

They have excellent and very knowledgeable service technician , I recently had service from Will and he was beyond patient and very help he took the time to explain in detail everything to me. This company take customer care and customer service about and beyond. Thank you so much A to Z we truly appreciate you.

Needed to get a new key for my truck so I called and they told me the price which was way better than the dealership. It only took about 15mins everything works great. I did have a question about a locking gas cap for my truck, they didn’t seem to have any idea of what I was talking about(one keyed with the ignition key). I just thought they would have known more about that; that’s the only reason for the four stars.

greedy owners and a lack of customer service and organization. find another company. All they care about is money$$$. If you do call them only talk to Becky she seems to be the only honest and organized person there. I needed a lock installed on a time constraint of two days at one of my rental properties.. Spoke to someone who said "no problem we'll be out there tomorrow morning" they'd make the "order" and someone would call me that afternoon to schedule. No one ever called me. I called the next day and now there was no record of my order or service appointment. I had to have my repairman pick up the lock and install it due to the time constraint. My repair man installed it the best he could and told me there was a minor issue with the framing of the door but it was working. I called the company to troubleshoot and spoke to a gentlemen for 45 minutes before i decided to have them send a tech out. He came out the next day to take a look and they charged me $60 for this call. I thoroughly explained the issue beforehand yet the service talk asked the guest, who had just checked in, of the issue. The tech literally flipped a switch (deadbolt) and said the problem was that the lock was in "passage mode" and now it was locking. "the install was fine" The lock NEVER had a "locking" problem. Nonetheless i trusted this techs experience as I live out of state and didn't have another choice to check it myself. 2 weeks later I arrive and find the lock barely hanging on to the door. I had to plead with the company to send out a tech again the same day and only after a heated discussion did they waive the service charge from before.. They now said the lock is broken and and it needs a brand new lock.. Long story short I paid for two locks. No idea how the lock broke in 2 weeks but was functioning fine. One of the owners Brian was very rude on the phone and didn't understand one bit why it was their fault and continued to try to charge me the full amount for both locks, service call and install fees. I asked him to charge me the cost for the 1st lock and supplies so he wouldn't take a loss and i wouldn't be paying full price twice for the same lock. Which i think anyone would agree is a fair deal for the company. I NEVER ASKED FOR A FULL REFUND. I would pay the cost of the "broken lock and supplies" and i would pay in full for the second lock and install. Instead he offered me a 15% discount on just the 1st lock.. No discount on the aluminum plates and other parts that likely cost a few dollars at most but are billed at $20 EACH.. Which i'm not 100% sure why new supplies were needed as the aluminum plates and other parts were 3 weeks old and i would think an aluminum plate cant be damaged. I have had 3 other locks installed by this company in the past and they over billed me then as well. I had to call and show them the initial invoice i was quoted which was over $200 less.. If you do business with this company please be sure of the amount up front. Owners and techs are very greedy. I asked Jesse (my tech) for an itemized receipt multiple times but instead got a verbal amount and multiple phone calls that were borderline harassment about completing payment. 4 phone calls from the day it was installed (saturday up to monday afternoon) from multiple people. When i clearly told them i wanted an itemized receipt and wanted a call from the owner to talk about the "broken lock" Not even an emailed receipt was sent until i asked multiple times which still wasn't itemized. To be honest I'm not even sure the lock was broken.. I just wanted to be done with this and their harassment and paid them after the joke of a discount I received.

I went by their office on Mary Esther Cutoff at approximately 8 a.m. to schedule an appointment. I've had work done by them before, and the job was done well by Zack. I was needing to have a smart lock installed, and keyed to use my current key. The person I talk to goes to the back office, and tells me that Zack will contact me and do the install today. When 5 p.m. rolls by, I call the office, and ask if Zack will still be coming. I'm speaking to the dispatcher, and he has no record of my appointment. It's too late in the day to get someone out, so they want to reschedule for tomorrow. I was okay with that, if I would be provided a discount for waiting all day. I was asked who I spoke with. I didn't get the person's name, but I had his description and the time this conversation took place. Basically, I said can't you look at the schedule and see who was working at 8 a.m. this morning at your Mary Esther office? The only recourse I got from the dispatcher was, I can call Zack and see if he knows anything about this. If he does, I'll call you back. If not, I won't call you. At the end of the day, I've waited all day for nothing, been treated like a liar and have been punished for a mistake I didn't make. I'll take my business elsewhere, and I was going to go through them for home security.

Have been working with A to Z for quite some time and have always found them professional, prompt and courteous. Matt is absolutely the BEST and we always request him when we have an issue here at Sterling Sands!