Pensacola Lock and Safe Inc

1 star = for picking up the phone 1 star = unlocking my car - 1 star = deleting my information after misunderstanding me on the phone without asking for clarification, being unprofessional and being on the phone before I could pay, making me wait - 1 star = making me wait 1.5 hours in the cold after giving me a 30 - 40 minute time frame - 1 star = having my phone number but never following up with me for the status or reason of being late without ME having to call Detailed Account: Unfortunately, I didn't have a good experience. I got locked out of my car, and I called the phone number, and the guy who answered deleted my information after he asked me where I was, and I explained my location (I'm cat sitting for some people, so I don't own the residence that I am located at, but I needed just MY CAR to be open, and I started off the entire phone call with "Hi. I locked myself out of my car." So I know I was being clear enough ). Instead of asking for clarification, he said "we don't do that. Won't go in unless you're the primary residence owner, and we need a written note.", and I had to explain to him again all that I needed, and then once he realized, he said "what's your last name again? I deleted it." He also asked for where I was again. It's very interesting that a call operator is so conclusive and quick to delete your information and think you're not being credible. He said it was a 30 to 40 minute wait. I waited for almost hour and 30 minutes (I timed it on my watch. So whatever time they claim it took them for GPD is wrong because I made sure to document myself). I had to call them again and I got a girl, and I asked for a status update 50 minutes in. She said the guy was working with another job and he was on his way. They have my phone number. It's courtesy to tell someone that you're going to be waiting outside of the time frame that was given. I had work in an hour and said I would be an hour late. Turns out I would be 2 hours late. AND IT was cold. A guy named Bob finally came and then unlocked the car. I asked how much I should pay him twice before he answered ($55) while not looking at me while on his phone. I just stood there and I could squeeze in "Do you take card" while he nodded while still on the phone, and I had my card out stretched, wondering while he won't take it. I started at my Honda name plate for a bit while he talked to whoever he was talking to, and finally, he gestured for me to give him the card and he read out my credit card information OUT LOUD in a parking lot without warning me. I heard him say "Internet won't connect" to the guy on the phone and "already?". Evidently, he was telling the person on the phone that the card reader was not working, without telling me, the person paying? This was heavily unprofessional and not right! Either way, BAD BAD experience. I know you guys have given good experiences to others before. But EVERYTHING down to the phone call and ending with the service was wrong for me. Something needs to be changed. My service was on a Monday in the afternoon.

Such a great place for all your Security needs and the dispatch lady is so nice and helpful

Immediate and prompt service! Great job and I would highly recommend!

I lost the clicker to my car and thought I’d have to wait for one to be ordered in. Luckily they office had one on hand. They programmed it for me and I was on my way. Thank you so much for fixing things so quickly!

I lost the keys to a water/fire proof security box. I arrived 5 to 10 minutes before they closed. I thought I would have to leave the box, which was discussed. But he looked the key code from the maker. He decided to see if he could find the correct blank. It took a couple of tries, but found the correct blank that opened the box. Even though it was closing time for the store he took the time to help me which allowed me to leave with keys for the security box and not having to come back.