Lens Master - Optometrist - Kitchener, ON - VerView
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Lens Master

Lens Master

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598 Belmont Ave W, Kitchener, Ontario, N2M 1N4, Canada
(519) 570-0118 www.lens-master.com
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Mar 22, 2022

Eye examinations not covered

Never had glasses before, but I knew vision was needing a check up. Scheduled check-up and got a RX for glasses. Filed claim with Insurance provider and found out that Lens Master (598 Belmont) is not covered for examinations. They were de-listed. Not an issue for me but for those expecting coverage. Double check your benefits and delisted providers before you go.
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Mar 10, 2018
My wife's Costco glasses broke spontaneously last night at the rim and we went in to see if they could do anything about it. Costco found we were past their one year warranty and even worse, the sized frame replacements weren't in stock at any of their locations - they quoted 2 weeks just to search if they were in stock! We went to this Lens Master location finding that they did repair service and after looking over the frames were shown that due to the materials and construction that a repair would be risky and possible to damage the lenses. We were helped to look at some other frames on display to fit the lenses and after a short while found a suitable design we liked. Our insurance timing was that we weren't covered for another frame until end of the year, and we were told it was a more expensive pair, but we were given a discount on the frames and the labour waived. The pair was ready two hours later and my wife is very happy with the service we received.
Apr 25, 2018
Incredibly sketchy place. Got my prescription here and after telling him that I just wanted the prescription and not the glasses because I wanted to shop online, he told me that it was illegal to shop online (LOL) and tried to bully me into buying glasses from his store.
Mar 3, 2018
They gave us a good deal at first and everything was all good. Got home with my glasses realized there was a foggy spot on them took me about 2 weeks to get over there to talk to him about it. Hubby talked to him and he was saying it didnt bother my cause it wasnt in my eye sight. Well then i said if they dont get fixed i was going else where, he then got them fixed but was rudely about it. He called me 2 days later just said my glasses were in to come get them and just hung up. Ill never go back to these people ever again. Completely rude and he didnt want to fix my glasses. It took my hubby to kinda argue and push his was through in order for him to replace my lenses.
Mar 18, 2018
The optometrist is fantastic and willing to work with your budget. Highly recommended.
Apr 13, 2018
This place is a total rip-off. I mean you can get cheap glasses but yeah they rip you off. I paid extra for scratch-resistant lenses and here I am 2 months later with lenses that are scratched.

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