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Hakim Optical Guelph Silvercreek

Hakim Optical Guelph Silvercreek

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1.0 1 review
240 Silvercreek Pkwy N, Guelph, Ontario, N1H 1E7, Canada
(519) 827-1100 hakimoptical.ca
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Mar 9, 2022

TREATED TERRIBLY

This is our first time purchasing glasses from Hakim. The service was awful. I observed the manager consistently picking fights with customers, including us. She actually called the police on a person asking her how long she was going to be. The glasses we received were junk and over priced. When I had to go there for the 4th time (within 6 months) to fix them, I'd had it. They were returned even more damaged than when I dropped them off, yet the manager blamed us, so I called head office. They offered to replace the lens at cost. The egomaniacal manager had a fit when I picked them up and yelled at me that it was our fault. Seriously ? What's her damage? I also saw her kick out all ot the customers, say rudely "we have a meeting, you need to go". Just an awful experience all around and lousy glasses, which I need to have have replaced anyway, since they just broke again! (within a year) What a waste of money. Don't go there. They don't care about quality or service.

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Refresh Reviews 2.9


Jul 25, 2018
Very friendly staff. However, my wife was told her glasses which were paid upfront would be ready on the following Thursday or Friday. They were not! We called many times to find they had not arrived. Finally they contacted the lab which had messed up. This should not have been the case. Poor service! They have lost our business of getting new glasses every two years.

Mar 21, 2018
I had to be on the other side of town so I dropped into this location to have a pair of Hakim glasses adjusted. A lady took them, went to the back and came back out immediately, handed them to me and said they are fixed. She didn’t even clean the lenses. When I got home I noticed she had bent the arm, she didn’t adjust the hinge. I’ve had nothing but problems with that pair since and going back to the Woolwich St. location today for a second time to have them adjusted properly. I will never go to the Silvercreek location again. Update: When I went to the Woolwich St. Location today to have the glasses adjusted, the staff noticed the arm was broken. These wonderful folks at Woolwich replaced the arm that was broken by the Silvercreek location for free.

Feb 21, 2018
Great staff, love the custumer service. Love going here (:

Nov 6, 2017
2nd Update - 3rd pair of frames broke in the exact same spot as the last 2 in less than 3 months this time. Done with this place. Update - Was contacted directly after posting my review and I will be given another pair of frames ready in a couple of days. Appreciate the customer service I received from head office! Great place if you want to buy glasses that don't even make it through a year and fall to pieces right on your face. Happened twice with the same frames no irregular wear and tear. First set was covered under warranty and the 2nd pair that didn't even make it 10 months are not covered. Will not be shopping here again.

Nov 6, 2017
We always have Deb help pick out our frames. We find her honest opinion very refreshing - never felt like a sales pitch.

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