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The Westin Grand, Vancouver

Name: The Westin Grand, Vancouver
Address: 433 Robson St, Vancouver, BC, V6B 6L9, CA
Telephone: (604) 602-1999
Price range: $$$

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4.3 Google Review

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433 Robson St, Vancouver, British Columbia, V6B 6L9, Canada

(604) 602-1999 www.starwoodhotels.com/westin/property/overview/index.html?propertyID=1148&SWAQ=958P

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Refresh Reviews 4.3

Ryan Kelley

Jul 29, 2018

Nice accommodations, but only having two elevators means constant waiting when leaving or returning to your room. Edit: stayed here for two weeks on a business trip and won't come back. The elevator situation involved upwards of thirty minutes spent waiting for an elevator both leaving and returning to the hotel, as well as stops on every floor going both ways. It added absurd time buffers to any planning, and was clearly hurting house keeping staff's ability to move through the hotel--as the service elevator had been open to guest use to ameliorate the situation. Elevators, like running water, are not supposed to be a factor in choosing a business hotel. But here we are with a hotel with one half the number of hotels it would need to operate during off season. With working schedules impacted, and a price of $500 a night, it just isn't worth the headache to deal with.

dorinachen

May 28, 2018

The hotel is well located on Robson Street. We walked to many places, including the bike rentals near Stanley Park and Gastown area. There is a supermarket a few doors away. Food is everywhere nearby. This is also near the Vancouver library, which is one of the stops for some of the tour pick ups. We got a premier deluxe suite with a king and a queen sofa bed. The room works fine but is pretty compact. When the sofa bed is pulled out, there is limited walking space. Service at check in was fine. Our reservation was for 2 adults and 2 kids. We checked in around 9pm but we had to call for the sofa bed to be pulled out and made up. On the second day, room was not made up by the time we came back in the evening and we had to ask them to do it the following day. Katrina at the concierge was a wealth of knowledge and very helpful. Sheldon at the Bell desk also stood out for going above and beyond his duties to help when the concierge was not available. Overall a good experience. We would stay here again if we visit Vancouver.

Sofia Close-Santos

Aug 9, 2018

Beautiful views and very big rooms. Great location. On the balcony there were crumbs and grease on the tables and there were only 2 elevators so you had to wait a while to get to your room so it is not perfect. Overall it is a really nice hotel with great staff

Brittny Anderson

Aug 1, 2018

Really terrible service at the breakfast buffet. We were a table of 5 (3 adults, a toddler and an infant). They took our drink order before we could sit down. I ended up with a cold (not iced, just cold) cappuccino, I tried to get the waiter's attention on 3 separate occasions as he walked by our table and I am sure he saw me but ignored me on at least 2 occasions. I would have gotten up and chased them down but I was in the corner on the wall so half the table would have needed to get up and it didn't seem worth it so I just drank it. We only got water at the table when the server was removing the water glasses in the middle of the meal and I asked if we could get some water. We were never asked how our meals were or if we needed anything. They gave us the bill mid meal.They added an automatic gratuity (illegal in BC) of 18%. I asked the rational and he said it was for our large group (3 adults, a toddler and an infant. Seriously?). I asked them to remove it so I could choose my own tip, which they did. The food was fine, but for a $30 a breakfast buffet with terrible service I would never go back.

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The Westin Grand, Vancouver

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