We held our ceremony and reception at Di Nardo’s mansion. At the beginning of the ceremony, a specific music was to be played when the bride walked down the aisle and stopped at a specific time. The music was never stopped and the bride and groom had to wait starring at the guests, until the sister of the bride finally went to see why the music was not stopped. After the ceremony the bride and groom were looking for the event coordinator whom they had discussed in great details of what was to take place rest of the night. When the event coordinator was nowhere to be found, the floor manager finally came and introduced himself after being told by the sister of the bride to go meet the bridal party as we were panicking in the bridal suite. We were under the impression that the event coordinator was to attend the event since she was the one we were dealing with and had knowledge of the program, unfortunately we were unable to locate her nor the owner of the hall" .
Unfortunately, we had never met this floor manager and Although we had never met him, we had thought that he would at least have some idea of the program, however after asking him a few questions it became clear through his inadequate answers that he had almost no knowledge of the program as the event coordinator whom we discussed everything in great details on the multiple times we sat down with her, phone conversations, texts messages and emails. An important piece of the cake was dropped off at the venue the morning of the wedding by the groom and groomsmen to the event coordinator, who was there that morning. When the sister of the bride went into the hall before the start of the reception, to make sure everything was ready, noticed this piece was missing. When we asked the floor manager for the piece, he had no idea what we were talking about. Him searching for the piece delayed the start of the reception by approxiamately 20 minutes. When we arrived inside the hall we noticed the wines were not placed on the table and champagne was not on the cake table as discussed with the event coordinator who went home sick. We had to ask one of our sisters to ask the servers to bring out the wine and champagne. By the time the wine starting coming to the tables, the speech for the toast was already done and the guests did not receive Champagne. Food was spilled on one of the guests, and was not cleaned up until approximately 20-30minutes after. The floor manager was not aware of when to serve the food, which again our event coordinator knew. As we were getting ready to finally enter the reception hall, the floor managers came and ask how to set up the wedding favors. We had to explain this to him, causing us the delay our reception; these were things which were discussed with the event coordinator. Being sick happens, however both parties that we were dealing with since day one regarding every small details of our wedding were not there. We were never made aware of their absence until we were looking for them. This random person came to us, someone whom we never met, nor sat down with saying he will be in charge of our wedding. The owner met the bride at the start of the ceremony, where he could have mentioned that he will be going home to change or that the event coordinator had gone home sick. In fact the owner never came back for the remainder of the night. although the manager was present it had felt as if we were coordinating the whole wedding ourselves along with guest, we were extremely disappointed on our special day".