Bancroft Sport & Marine

Buyers beware! This business will use your credit card as their piggy bank without ever telling you! I bought a brand new boat from Bill White at the Toronto Boat Show in January 2018, and gave him my credit card for the deposit. The boat was deliver in June, I gave the delivery guy a certified cheque for the outstanding balance as agreed. Everything was good until I noticed a charge of $126.24 on my credit card on the following week. After numerous emails and phone calls, Bill White told me that his staff miscalculated the balance by $100, but could never explain what the extra $26.24 was. When I asked him why this had never been mentioned to me and instead he decided to charge my cc after the fact and behind my back, he became very agitated and accused me of cheating him out of his money! Totally uncalled for and disgraceful! I gave two stars to this business only because the delivery guy was very nice and gave me a good tour of the boat. If not for him, this business and its owner Bill White don't deserve any stars at all!

The best Sport and Marine shop in the East of Ontario. There work is outstanding. They have never let me down. There service department is OUTSTANDING. They go the extra mile just to make sure your a Happy Customer.

New boat purchase experience aweful. WALK AWAY RUN! You think you have a good deal with the promises of “we can do that” “we can add that”. Unfortunately thats when it all starts going down hill. Any add ons are difficult to price out. Follow ups are a nightmare with this place. Saturdays hours of operation are not convenient especially if you have your boat delivered on a Saturday and there is travel time for them. After we signed “the deal” they said we will get you all set up with all the proper accesories that are required by law. We told them this is our first boat ever. They said their experienced guy will take us out and show us all the boat features on the water when they deliver it. We will register your boat number etc etc. You will be all set. They registered boat with a typo in our name. Had to follow up many times to get the paperwork and to get the correction. So the day arrives for boat delivery (we are 1.5 hr or more drive away). We receive a call from Bill’s wife around 10:30am they are leaving. So now it is almost 12:30pm when boat arrives. Boat is dropped into water we don’t know anything and are trying to maneouver it around. Finally experienced guy jumps on and helps us by parking it in our dock. We go over some of the items on the boat and notice wires dangling under steering column. There are buttons that experienced guy was not sure on either. We didnt get all the manuals for the boat. Clearly not cleaned properly as we saw under seats still old leaves and other dirt. So we were very disappointed. By the time we went out for a short boat ride with the experienced guy and came back we started reviewing the boat in more detail. Now we see there is damage to boat (nothing that made it inoperable but the point is its a Brand New Boat). Now it is almost closing we didnt have much time to call the office regarding missing items and damage to boat. What a horrible stressful delivery day. Obviously no review was done prior to delivery! Very disappointing and frustrating experience overall. Promises not kept. VERY DIFFICULT to get timely answers and responses on queries. Do Not Recommend Place because of OVERALL customer service. One person doesnt know what the other person has promised on conveyed. Just to add in the end (one season of boating later). Madison (cheers to her efforts) did get all the problems corrected so that we were satisfied that everything was now complete.

Great customer service from George. Got an awesome deal.

There service is as good as it gets. I have zero complaints.