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Bass Pro Shops Tracker Boat Center

Bass Pro Shops Tracker Boat Center

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3.2 Google Review
1 Bass Pro Mills Dr, Vaughan, Ontario, L4K 5W4, Canada
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Aug 10, 2018
TERRIBLE business with SHADY guys. They charged me for service on a motor I didn't agree to! They never told me what need to be fixed or how much it would cost! They just "fixed it" and handed me the bill!! I went in today with a 3.5hp mercury I bought in the spring of 2016 from this store, but it always dies on me after about 10 mins running. It's always very hard to start it(normally have to pull more than 20 times ). It always dies after 1 min running now. So yesterday I dropped it to the service centre at Bass Pro Vaughan Mills. When I came to pick up it today, they wanted to charge me $120! The guy said they changed two spark plug and my 3 year warranty does not cover it... A two years old motor need a spark plug change? Do you believe it? Even if it's true, it's a problem of the product quality. Why doesn't the warranty cover it? When I dropped it off there, I SPECIALLY told that guy TO CALL if they planned to charge me, but nobody called me! A very very bad store. A group of very very bad guys.

Jul 31, 2018
Don't waste your time!!! BEWARE!!! NEVER ANSWER ANY OF MY CALLS. NEVER RETURNED ANY OF MY MESSAGES UNTIL WEEKS LATER. BRING MY BOAT FOR AN ENGINE OIL CHANGE ONLY AND GO AND PICK IT UP AND FINDING OUT THEY DID A LOWER UNIT FLUID CHANGE AS WELL WHEN I DIDN'T ASK FOR THAT BECAUSE I TOLD THE TRACKER SERVICE CENTER EMPLOYEE I JUST DID IT BEFORE I DROPPED IT OFF. I HAD TO PAY FOR THE MISTAKE THEY MADE WITHOUT LABOUR CHARGES.. ONLY FLUID AND GASKETS CHARGES. I STILL DON'T UNDERSTAND WHY I HAD TO PAY FOR THEIR MISTAKES BUT PAID!!! ALSO..... I'M NOT DONE YET.. I ASKED DARREN THE MANAGER FOR SOME SPARK PLUGS A COUPLE OF DAYS BEFORE I DROPPED THE BOAT OFF FOR THE OIL CHANGE AND HE TELLS ME HE WOULD CHANGE THEM ON MY BOAT FOR ME WITHOUT LABOUR CHARGES BUT I HAD TO PAY FOR PARTS.AWESOME!! BUT!!! WHEN I PICKED UP THE BOAT FROM TRACKER THEY CHANGED SOME LIGHTS ON MY TRAILER WITHOUT AUTHORIZATION AND I DIDN'T LIKE THAT AT ALL!!! IT WAS THE THE COMPLETE UNIT NOT JUST BULBS. DIDN'T LIKE HOW I WAS TREATED AFTER THE SERVICE. THERE'S MORE BUT I'M TIRED OF TALKING ABOUT TRACKER.... LOTS OF OTHER BUSINESSES OUT THERE THAT WILL TREAT YOU BETTER!

Jun 24, 2018
Don't waste your time leaving a v/msg. The service team is awesome, however impossible to get someone on the phone so we had to drive 1hr each way just to speak with someone. The Sales rep also let us down. We bought a motor that was under powered for our purposes even though I was specific on how we would use it, the Sales rep wasn't invested and provided no real recommendations or feedback. Buyer beware! We payed just over $2,200 for the motor and only 10hrs of use (break in only), regardless the Sales rep was only willing to give us $1,500 for an "upgrade". We of course sold the motor privately and went elsewhere. It's unfortunate because the service team was great and overall this is was a very poor customer experience. We spent over $100 in gas going back and forth because no one would answer the phone. On a positive note, we ended up going to Co2 Inflatable Boats and bought a 20HP Yamaha at a really good price (these folks are professional, available, knowledgeable, etc).

May 14, 2018
Love shopping and browsing here the biggest problem is that Bass Pro never seems to have enough staff. Especially in the rife and bow sections. They have one of the best selections of outdoor clothing in Ontario. There is also a huge fishing department. It is truly a one stop shop for the outdoors man and woman.

Jul 15, 2018
DON'T GO HERE. No one picks up the phone. Went for an oil change, picked up the motor 4 weeks after with no oil in it and got charged for an oil change. The guy at the front desk smelled like Vodka. I even bought the motor here. Worst decision ever.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:9 am - 9 pm

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