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McGregor on the Water

Name: McGregor on the Water
Address: 3331 McClelland Rd, Washago, ON, L0K 2B0, CA
Telephone: (705) 689-9935
Price range: $$$
Rating: 1

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1.0 2 reviews

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3331 McClelland Rd, Washago, Ontario, L0K 2B0, Canada

(705) 689-9935 www.mcgregoronthewater.ca

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Reviews

Zoha Rahman

3 months ago

The customer service at this marina is extremely disappointing. The attitude from the staff makes it feel like simply speaking to them is a burden. Almost every interaction leaves you feeling like you're inconveniencing them just by asking a question or looking for help. Instead of trying to work with customers to solve problems, the staff are often unhelpful and quick to offer excuses rather than solutions. When you rely on a marina for service and support, that's the last thing you expect. Based on our experience, we will also be letting our friends know about our experience and recommending they look elsewhere for their marina services. Unfortunately, we can no longer recommend this marina.

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Devon June

3 months ago

Very Disappointed Service and Treatment

McGregor on the Water used to have great customer service, but it's gone downhill over the last few years. Any time you have a problem, they either can't help or don't seem interested in finding a solution. Our Sea-Doo is taking on water and won't start, and we were told they don't have a Sea-Doo technician anymore. They also said they can't even pull it out of the water for us if we get it there... incredibly frustrating when you're dealing with an urgent issue. Unfortunately, they're the closest marina to us, which makes the situation even more frustrating. If there were another marina nearby, we'd be taking our business there instead. Very disappointing compared to the service they used to provide.

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Google Reviews

Refresh Reviews 4.6

Alanna McFadden

5 months ago

This week is we picked up our Avalon pontoon rear fishing boat from McGregor on the Water and couldn’t be happier with the experience! Morgan was fantastic to deal with from start to finish. Very friendly, knowledgeable, and always quick to answer any questions we had along the way. Morgan and the team were incredibly accommodating, even met us halfway for pickup (as we are located 10 hour away), which we truly appreciated. The boat itself is amazing and we are absolutely loving every minute on the water. A special thank you as well for the thoughtful bottle of Champagne. Which we enjoyed on the boats maiden voyage. Highly recommend Morgan and the team at McGregor on the Water for their excellent customer service and genuine care for their customers.

Shane Mullett

5 months ago

Here’s a polished Google review you could post: ★★★★★ We recently purchased a boat from McGregor on the Water, and the entire experience was outstanding from start to finish. From the moment we walked through the door, the staff were friendly, welcoming, and knowledgeable. They took the time to answer all of our questions without any pressure and helped us find the right boat for our needs. The communication throughout the process was excellent, and everything was handled professionally and efficiently. When it came time for delivery, Morgan went above and beyond to make sure we were comfortable with the boat and understood all of its features and operation. The customer service, attention to detail, and overall experience exceeded our expectations. We would highly recommend McGregor on the Water to anyone looking for a new boat and a dealership that truly values its customers. Thank you to the entire team for making the purchase such an enjoyable experience!

Shawn Innis

4 months ago

I’ve been bringing my boats here for service and repairs for over a decade. Throughout the years, I’ve encountered a few different faces in the service department, but they’ve all been incredibly helpful and easy to work with. Recently, I had my son’s fishing boat serviced, and I was amazed by how quickly it was done. I’m so happy and fortunate to have such a great marina conveniently close to the cottage.

John Vankesteren

5 months ago

I recently bought a used boat from McGregor. I took a while because it is a big purchase for me and I was checking my options. I worked with Hez through the process. He was great to deal with. Friendly, polite and demonstrated that he appreciated the business. Good early indications in a working relationship.

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