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Dec 13, 2021

Scammers trying to take advantage of children

So somehow they signed a contract with my 17 year old. They later charged that contract requiring everyone to have a vaccine. My son cannot get the vaccine so he told them he would have to cancel his membership. They are trying to force him to continue paying despite changing the contract mid term and him refusing the new contract. Owner “Matt” is a coward that will not return calls and hides in the office when I try to talk to them about this. I will be following up with consumer affairs, the BBB and may consider filing harassment or extortion charges as they continue harassing my son for money threatening to send the file to collections. The owner has to be a real scumbag to hide away and not even try to resolve this matter and try to force a youth to pay for a membership they cannot use. This should be illegal.

Google Reviews

Refresh Reviews 4.4


Jan 28, 2019
really happy with my membership at the best gym in kelowna!! 2 week free trial is amazing to really understand the great atmosphere this gym serves. having it a 24/7 allows many people to come and go so it never feels crowded. the staff are great people who are always willing to chat and share a laugh with. highly recommend to anyone and everyone!!!

Feb 4, 2019
I will say this gym is clean and the staff seem to be friendly. A big shout out to the the Regonal Manager for educating me on supplements. I am now hooked! They carry the best ones.

Oct 30, 2018
I love this gym. I haven't been to the gym in 8 years and one of the reasons I didn't go for so long is because I didn't like the atmosphere of the multiple gyms I'd gone to in the past. I know I had to get back at it so I signed up for the free week trial and was so impressed. The staff are lovely, the facilities are great, and they have all the equipment I need (& more). I signed up for an 18 month membership after my week trial and have gone 21 times this month - and for how much going to the gym 'wasn't my thing' that should tell you how amazing this gym is.

Oct 25, 2018
Absolutely terrible. Doesn’t seem to have regularly scheduled cleaning. Tanning bed doesn’t always work. They canceled my membership because of the actions of another member. I paid $80 a month, $100 for 2 months a year for new equipment. Staff aren’t knowledgeable on products they sell there. Go to World Gym, much more affordable, more equipment and regular cleaning. Also, stand up tanning bed there which is more efficient. EDIT TO REPLY TO OWNERS COMMENT. No, after the manager told me that my friend can’t join me I never brought them again. You said specifically in an email that you’ve terminated my membership because SOMEONE ELSE is using a fob that doesn’t belong to them. That has NOTHING TO DO WITH ME AND MY INVOLVEMENT IN MY GYM.

Jan 29, 2019
Awesome gym it's super clean and very organized. The staff are great I had the pleasure having ahmed who was full of knowledge when it came everything fitness and weight loss goals and how to achieve them.

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