Mac Towing

Proffessional helpful staff, modern equipment, multiple locations and locally owned and operated. Fair and ethical from the ownership down make Mac Towing stand far above other towing companies.

Very friendly and great service the mechanics here know what they're doing keep up the good work

My stolen car got recovered by Mac Towing and now they are extorting me with fees equaling more then blue book in less then one week. They are completely unreasonable. Rude, and Predatory!! I said"DO NOT IMPOUND" marked on the police report I filed after I realized it was stolen. Ken would not even try to return my stolen property he is holding it ransom. So I'm victim of car theft twice now, thank you Mac Towing worst customer service I have ever received. They are in possession of stolen property and are trying to sell it for profit. How many times do I need to be victimized? Tell all the pawn shops and car lots that selling stolen property is legal I guess?? Or is it only tow companies that get to profit off stolen goodsseem that DO NOT USE THIS COMPANY....super corr

Honestly the most honest and friendly experience I've ever had in a tow. Thanks. Helped me a ton and had to do extra work because of my suspension. Excellent job.

UPDATE: After my initial review, I was contacted by the general manager, Ken. During this phone conversation, he apologized profusely, and let me know that Owen was no longer employed at the company due to multiple complaints. The fact that Ken took time out of his day to validate my feelings and apologize for the lack of customer service I received, was refreshing and appreciated. He offered to pay for the tow that I had to pay for. At the end of the call, he also asked for my address to send me a free tow, on them. Although this phone call did not take away the bad experience that I had with Owen, Ken stepped up and totally changed my opinion on the company. Overall, I am thankful that Ken reached out to me and knowing that they value customer service, I now won't hesitate to use them in the future. ORIGINAL REVIEW: If I could give this place zero stars, I would. I was in an accident on November 7th, which rendered my car impossible to drive. The police called for a tow truck, and Mac Towing and Truck Repair is the company that came out. I had the complete displeasure of having to deal with/put up with the tow truck driver, Owen. From the beginning, he was plain rude. Having never been towed before, I had questions about the process and how it worked, along with how payment worked. He barely gave me the time of day, despite me being upset about the accident I was just in. I gave him my key so that he could put my car in neutral (I'm assuming) and then I went to the passengers door to grab my purse which was on the seat. The next thing I know, Owen is yelling at me that I can't get into my car, in the most annoyed voice. At this point, I said something along the lines of, "You don't have to yell and be so mean to me...I was just in an accident." It's clear that empathy is not one of Owen's traits. He kept suggesting that I get my car impounded because then I wouldn't pay anything, but that if I was going to have my car towed to a repair shop, that I would have to pay out of pocket, per hour. Despite his many warnings, he ended up going the wrong direction to get to my repair shop of choice which added on a few minutes. With as concerned about his pay per hour as he seemed, he didn't seem phased that he was adding on time and thus, taking more money from my pocket. On the way to the repair shop, I called my parents to let them know what was going on. I was telling them the price and agreeing with them when they exclaimed that it was a lot of money. $193 an hour is a lot of money whether the service is worth it or not. Owen interjected a couple times while I was on the phone that $193 was a good price and the other places charge more. Like, okay, I get it. Stop trying to get your two cents in on a conversation that doesn't involve to you, just to be snarky. When Owen dropped me off, he started asking questions and trying to be personable, but it was too late at that point. He had spent the past hour being rude and cold, so I was in no mood to talk to him. When I went to pay, he wouldn't give me my key back UNTIL I paid (so that's why he wanted my key in the beginning) despite my car being inoperable...where was I going to go? Then, he left me at the poorly lit repair shop without even a concern for safety. I didn't need him to stay there or take me anywhere, but with my car being inoperable, he didn't even ask if I had a ride lined up or if I was okay. Overall, I expected common courtesy and a bit of empathy. Knowing that you work in a job where people's lives are changed in an instant due to an accident, I didn't think that compassion would be a far stretch at all, but I guess I was wrong. I would not recommend this company to anyone. Owen made my already bad night, worse. Next time, I'll use my insurance to get a tow truck since this company can't be trusted to do a good job.