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Docks By Design

Docks By Design

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1.0 1 review
Bonfield, Ontario, P0H 1E0, Canada
(705) 471-2252 www.docksbydesign.ca
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Jul 28, 2019

HUGE PROMISES, NO FOLLOW UP, NO REPLY to messages, COURT next step.

IF you are considering a dock, do yourself a massive favour, spend some time looking at the reviews about this company and learn from them. IF we had only known that 2 years later we would be forced to go to court to get what we paid for completed. We purchased 2 sets of Five step sections, and he installed 2 sets of 3 Step sections which left up to a higher than 2 foot drop to the lake floor. Jamie said he would make it "RIGHT", among other famous lines, but he didn't and never replied when it mattered most, and always came up with excuses when he felt like he had to reply (which was when we wrote the story on Google Reviews). His answer machine is always full, in all this time there was never room, probably so he doesn't have to deal with people he has let down. So decision, save a few hundred dollars, and go through Hell to get it done, or pay a little more to a professional organization and feel the pride of a great new dock, no stress, no BS stories!!!

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Jul 25, 2019
The facts of our situation with Docks by Design: 1: Purchased a dock, including two 5 step sections over 2 years ago. 2: was not delivered on time, and as we were a rental property and promised it would be, this was a real mess!! 3: This year we asked a year in advance to come early 4: He did not, and first 2 groups again were without a dock and this has hurt our business at this point. People who visit Lake Of Bays and rent cottages expect a dock, which we advertise on our website!!! 5: Almost never returns messages, we learned the best way to get a reply was to write an honest review. 6: Promised to change out the steps, and we have text messages that confirmed his "intentions" to do so, however, the date he "promised" to come again he did not. His style, just didn't come and didn't say he couldn't make it!! 7: will not respond at all, and we will see him in court. NOTE: During the process Jamie said he had good relationships with the Township of Lake of Bays, and not to worry about acquiring a permit. If the township said anything, then he would take care of it. He also said that he has assembled/built many docks where the owners did not get permits, and sited and example on Lake of Bays specifically of a dock that was 200 feet long! Well, the township did come after us for a permit and Jamie was no help at all. We went through a lengthy process and even had to attend a meeting at the township court.

Jul 21, 2019
This business is extremely shady. They hire people on, say they will give them full time hours, and pay them under the table and then don’t pay them at all! I know several employees who have been waiting months and months to be paid. Jamie refuses to answer texts or phone calls unless he is threatened with a lawyer. Even then he didn’t pay the employee. Don’t hire this shady company!

Jul 23, 2019
Be very careful when dealing with the owner Jamie. I paid in full which was a mistake I will never make again. The dock sections were delivered in April 2019 but no legs or feet were left. So I have no way to install it. A very expensive lawn ornament with no use. He has promised countless times he was on his way to finish the job and never shows. The summer is 1/2 gone and Zero results. If anyone is going to sue him please let me know. Mitch. From Haliburton, ON.

Jun 4, 2019
Don’t deal with this company! Service seems great in the beginning but as soon as your order is through, these people ghost you. No answer, no call or email back. Still waiting on my order to come, its been more than 3 month and they assured me it will be ready within a week!

Jun 30, 2019
All I can say is stayy clear of this company they take your money very easy! And then you have to fight to get anything done. See you guys in COURT!!

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