Started a main floor project with Bliss in May and took them until October to potentially try and finish it. Lots of errors on their part, and lots of careless work done.
We had them take a wall out that contained some duct work. Instead of saying hey this is going to disrupt the air flow/balance in the house and let’s only go so far, I have to hear it form the inspector. By this time a beam was in place so they couldn't put it back and had to put the duct work elsewhere with a huge build out on the main floor and their contractor told me don't worry that he will take it down and the inspector doesn't know what he's talking about and that their hvac guy (who said this is ok) does.
They cut the hvac line to what they thought was a small section in the basement and ended up cutting off the heat run to my daughter’s room. Their contractor came back to look at it and told me that I should fix it myself as I am handy. He initially refused to fix it until again I complained to Donna.
Sloppy drywall work, they can’t make edges on the wall or parts of the ceiling line up properly.
Then their mud and tape person had to be the sloppiest person I had ever seen. Drywall mud on the blinds, on the walls and on the windows. Did they clean it off, NO. Also paint drips marks all over the place.
Our electrician asked the person to fix a hole in the drywall ceiling (that they hung and cut out) for the electrical box as it was too big and the light trim wouldn't cover it. He shouted at him to not tell him what to do. Other spots where they put new drywall also needed to be fixed and he told me he will bill me for all this extra work.
Drywall ceiling in the basement had to be opened up for the plumbers and they again couldn't fix it right the first time. They repaired the drywall but didn't sand it down, so again had to have them come back and fix it.
I have had other drywall contractors do work in my garage which is partially finished and didn’t make a mess and did a better quality job.
They chipped 4 of our kitchen tiles while we were away for a few days and didn’t bother to say sorry we did this, but we will fix it. Instead I have to complain as to why I wasn’t told about this before they would fix it. In the process they chipped another tile elsewhere (tools fell??) and still haven’t fixed that.
Couldn’t get the hardwood floor and tile to look nice. One tile still looks out of place.
They couldn’t get the backsplash feature done correctly (looked hideous as the colors were completely off on a edge feature) and told us that it’s the suppliers fault as they just put on what they get, and initially wanted to charge me for extra pieces when they didn't make it look right in the first place. For each thing they did wrong it probably took 3 tries for them to try and fix it.
We had lots of other things we wanted them to do (carpet on stairs, new flooring in and paint bedrooms as well as fix up the washrooms. Those we are now going elsewhere for.