The Berwick Street Cloth Shop

my favourite fabric shop, had a giggle, lots of knowledgeable tips freely given, learnt more, this gang are the real deal to sorting you out

This is a fabric store with lovely fabrics and a fantastic variety. However, not only is it overpriced, (for ex. you can get the same metallic leatherette/coated fabric at Borovicks for £22.00 a meter instead of £35.00) the staff here are EXTREMELY rude. To be honest, most of the fabric stores on Berwick St. have grouchy and sullen employees, but this place is the worst. I have shopped at the fabric shops on Berwick Street since 2013 and the rotten attitude of the staff at this store (in my experience) has been consistent. It has not mattered who has worked there, that's the funny part, I am not even speaking about one person. Everyone I have ever encountered there is rude. About two years ago I mentioned how unpleasant the staff were to another salesperson at another local store and they told me that they used to work there, agreed that the staff were unfriendly and in particular worked a woman who customers always complained about. The negative vibes this store gives off has discouraged me from shopping there for about a year or more. But today I thought I would go in, because it does have a great selection. However, once again the Berwick Street Cloth Shop vibe was moody. Therefore I have finally decided to write this negative review because of my final horrible experience. I was looking at fabric bent down while a sales person was busy organizing the rolls of cloth across from me. She accidentally hit me in the face with the end of the fabric roll. I stammered "oh sorry" and as she turned around to glare at me, she aloofly said "what, did I hit you?" to which I replied "yes". She then very (surprise!) rudely responded "sorry". So I said "I am sorry I guess I am in the way" to which she said "no it's fine". LIKE OBVIOUSLY IT'S FINE I AM A CUSTOMER. It's absolutely okay to accidentally bump into someone or hit them in the face, but to do so and not react until the person who has been hit says sorry to which you then glare back is too much. Literally comical. There are so many shops on Berwick Street, for price and value go to my favorite shop there The Cloth Shop. The selection is varied and the staff are much much much more friendly. Fabric shops should be enjoyable to enter and explore. No one should feel intimidated to go and ask for help or buy stuff. Lastly I feel bad for anyone who works there that is nice, because I have not met you and this review is focused on everyone being glum. But in my experience I have only ever encountered mean spirited people. Two stars, one for beautiful goods and the other for the one nice employee who maybe exists there

I didn't buy anything because I wasn't properly prepared, but they couldn't have been nicer or more helpful.

I visited this shop today during my weekend trip to London, and I was extremely pleased! The staff was so kind and helpful and I got extremely beautiful silk for a much better price than what I am used to! It was definitely cheaper than the one down the street and their fabrics were great :) I will definitely come back next time

I telephoned before visiting to enquire about this store's stock of water-resistant fabrics. The gentleman whom I spoke with was very helpful and when I visited the store later in the day, he also served me. The store has a nice atmosphere - it isn't too big as some haberdashery stores are, so you can't get lost under a pile of fabric! The staff seem genuinely happy to help and advise you. A great shopping experience. I will certainly return whenever I need anything more.