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DAYVAN

DAYVAN

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1.0 1 review
33 Dufflaw Rd, Toronto, Ontario, M6A 2W2, Canada
(416) 781-9118 www.richelieu.com
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11 months ago

purchase of safe

I bought a safe that ended up faulty. The safe was replaced and did not work right away. It was faulty. I called and spoke with Tony for about five months . He let me know the manufacture was testing new safes as these older ones were faulty. Once the new safes were tested, they would arrive beginning of October. When I phoned back at the end of October, i was told by the manager ANGELA that she will NOT replace the safe, because the original safe was already replaced. This is disgusting customer service because they know full well these safes were faulty. Not only that, after months of working with a rep to get a new safe, Angela decided she did enough. I have spent 10's of thousands of dollars at renovating three condos over four years with this company, and this is how I am treated! If this is the new customer service... well I can't say there is much service.

Google Reviews

Refresh Reviews 4.5


Feb 28, 2019
Freindley knowledgeable staff. There always willing to help. Talk to Darrell or Sean for experienced service.

Mar 26, 2019
So far so good, these guys are very friendly, they do stock a whole bunch of cool hardware and might I add they also carry fastcap double sided tape

Mar 20, 2019
If you like pointless waiting this is the place for you. Every visit is like tearing my fingernails out with pliers.

Apr 2, 2019
Great place to buy hardware

Nov 30, 2018
Awesome staff great for last minute pickups

INDUSTRY BLOGS

Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to the sweet...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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Bourbon: The Quintessential American Whisky with a Unique Twist

#whiskey #smithville

Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey


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