Lollypop Farm, Humane Society of Greater Rochester

I always enjoy visiting Lollypop Farm. I love animals, wish I could adopt them all! Yes, sometimes I have a tear in my eye when I leave but know also that Lollypop will do the best they can to adopt and care for all of the animals. The facility is quite nice, clean an enjoyable experience both visiting the cats, dogs, birds, small animals and all of the farm animals.

I know Lollypop does a lot for animals and the community. But we had a poor experience adopting our kitty and it left us disappointed and frustrated. Last week we brought home Hazel. The employee explained to my wife that the cat had an allergy/skin condition and was on a special diet. Our daughter's heart was set on her, and it didn't sound like an issue. The employee specifically said her food could be bought at PetSaver and that she was NOT allowed dry food. Okay, great so far. We were given a couple cans of her food and when my wife got home, she noticed it said it was a Veterinary Exclusive and a prescription food. When I went to PetSaver over the weekend, they of course did NOT carry it, like we feared. Our vet appointment wasn't until Monday, so we weren't sure what to feed her. I called Lollypop and while they were nice enough to give us a couple more cans to get us through, I had to drive an hour to pick it up and was almost late to my nephew's graduation party. The first lady I tried to talk to at the counter was reading a book and refused to look up. After a minute, I went around the side and talked to another woman, who had the bag of food. She quickly pointed out that we signed a medical release form, which had no bearing on our issue. She then admitted the employee did remember telling us we could buy the food at the store, but was wrong. Finally, she said there was also a bag of dry food for us. I explained we were told the cat wasn't allowed dry food, and she just stared at me and reiterated what was in the bag. Come to find out after the vet visit, the dry food was the same as the wet food, and after a call back to Lollypop...she WAS eating dry food while there. Not only that, we were given the wrong information about how much food to feed her so she was practically starving the first couple days. The vet has since fixed her diet and she has been a happy, well fed kitty. Again, I know Lollypop does so much good and one bad experience isn't the norm. But it was OUR bad experience. The next time we're ready for another furry friend, we will search elsewhere. The lack of attention to detail wasn't just an inconvenience to us, it was potentially harmful to our new friend.

Hi, I've never reviewed anything in my life before but, I'm simply appalled by what I've just experienced. It was cruel, humiliating and outright unjustified. I love Lollypop farm, I visit all the time and was even planning to apply for a full time job there when I'm of age ( I have all of the paperwork and everything). Yesterday, we went in to see the kitten options they had. My boyfriend and his grandmother recently lost their 8 year old cat, this visit meant A LOT to us because a hole had been left in our family and has been effecting our lives daily. Not to mention, his grandmother can barely walk and rarely leaves the house, its painful for her to go anywhere. We fell in love with a kitten named Freckles, the only Male kitten there and the only kitten my boyfriend could fall in love with. We asked if we could see the kitten but, I'm 16 and my boyfriend is 17 (turning 18 in just a few days) so they said we couldn't see him. We vouched to come in today at 9 o' clock sharp with an adult for the cat and we did; we left the house at 8:30 and when we got there, there was only one couple waiting and the doors were still closed. But we were on the property with his grandmother struggling to stand with no seating in the hot sun so we were sure it would be worth the trouble and we'd get our kitty. The couple there before us immediately made sure we weren't there for the same cat and we weren't. Seems perfect right? Next, arrived another young woman, sadly she was looking for the same cat they were and had already met with the cat out of the cage, where as the couple had only seen her. The woman, however has the common human decency to say "oh well, first come first serve means first come first serve." Obviously, everyone there seemed to understand the rules we had been told, first come, first serve. Next arrived a young man who refused to talk to anyone there and claimed he was getting a cat for his gf. Every person there joked saying, "hopefully it's not Michele or Freckles because, we all got here first." The man refused to tell us what cat he was there for. At 9 o clock sharp, the manager opened the store and we all flooded in. My boyfriend and I immediately went to the cat we wanted, saying good morning and requesting to meet him but, the young man who had just arrived was already being handed and helped with the form. Yet, everyone there had been told we couldn't put the cats on hold, and everyone who had gotten there AFTER us were already getting their cats. You see, my boyfriend's grandma was still struggling to get through the door. The man then preceded to purchase the cat before us, causing me and my boyfriend's grandmother to cry. Every customer there was telling the man he had no right to the cat since, we had been there first. Yet, here we are with no cat, never going to PetSavers ever again. I have never heard an elderly woman so upset in my life, just because of our ages, our family wasn't allowed the right to a pet that obviously loved us and we obviously loved very much. I am highly disappointed in the Webster PetSavers location for this atrocious customer service and this outright horrific day. Although we're still going to get a cat through Lollypop, I will never go into that PetSavers even if I've been buying from there since the day it opened in the plaza. Thank you and I hope this issue of morality is fixed now.

I bring my four year old son here frequently to visit the animals, he loves the farm animals and cats. For all the people complaining about them putting animals down need to STOP. google animal abuse stories, i cant tell you how many animals coming from shelters or free craigslist ads, even strays get tortured and killed. Im sure i speak for every animal when i say they'd rather be put down humanly than handed to a complete stranger to be tortured and killed. Or sent to a prison as a foster dog and get killed by a prisoner. REALLY wake up ive known people who are soft spoken and sweet. And treated everyone around him Very well kills cats. I lost all faith in humanity after finding that out. He's still somewhere out there too. Don't want your pet put down? Don't bring them to a shelter. They only receive so much funds stop expecting them to save the world! Thanks for all you do lollypop farm but please stop giving animals away for free.

This place is a lie they don’t help any animals they killed my friends innocent dog not fair and ignore the good reviews don’t ever take your animals to lolly pop farm they don’t help any animals they just kill them