LensCrafters - Eyewear & Opticians - Bellingham, WA - VerView
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LensCrafters

LensCrafters

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3.8 Google Review
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1 Bellis Fair Pkwy ##438, Bellingham, Washington, 98226, United States
(360) 676-5665 local.lenscrafters.com/wa/bellingham/1-bellis-fair-pkwy.html?cid=yext_0341
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Refresh Reviews 3.8
Aug 18, 2018
Staff was friendly and all but I noped out once I noticed they started trying to mine my insurance for everything it's worth. I was told they HAVE to dilate my eyes for it to count as an exam for the insurance to cover it. I have had the same plan with VSP for 5+ years and get exams every year. I have never been told that I HAVE to dilate my eyes unless I wanted too. I told them this and they said I was wrong. I said what you're being told is wrong as there have been no changes to my plan and this is the only place to ever say that. They continued to talk me into since my insurance will cover it anyway. I explained that this behavior is why our medical system is so messed up and I'm not supporting it and left. Update: called my insurance and they laughed at what they said. VSP said I am by NO means required to have my eyes dilated. I told LC what I was told. The optometrist admitted that it is not required however he says that the insurance companies come at him for not doing it. I told him that no matter what the reasoning is lying to your patience is never up the right thing to do. I was told a lot of different excuses but the one that stuck out was their trying to pay off a new machine. So if you like insurance fraud, this is your place!
Jan 30, 2018
I never write reviews, but I'm so frustrated with my experience here that I'm going to in the hopes that it saves someone else from the same frustration, especially when making such an expensive purchase. I bought two pairs of glasses in May of 2016. I paid extra for the protection plans ($34.99/pair) which I never used, but it is apparently only good for one year. I also chose the lenses with the protective, anti-glare coating. This is where I went totally wrong, because I'd had an issue with the coating peeling away before with lenses from LensCrafters, but they really pushed it in the sale and I went for it. The difference was that the last time they were able to remove the coating so that I could see through my lenses again. I went in today hoping I could have the same service and they told me that they couldn't do anything to help. The clerk also asked me what I was cleaning them with (my cloth that came with the glasses) and she said, "Oh, that's probably why. You should be using liquid." (That would have been nice to know upfront.) I wasn't offered any other solution to the peeling, and so I just took my glasses and left. I won't ever be using them again, and I will warn all of my glasses wearing friends about this experience. My glasses are literally so bad that the peeling away of the coating obstructs my vision. I wish I could add a photo. It's just ridiculous. You live and learn, but I just hope nobody else has to learn this frustrating, hard way!
Mar 19, 2018
A young girl working her way through college tried to help me, she really had no idea what she was doing. I just needed simple reading glasses on a prescription and she gave that to the man behind the counter, but picking frames and measurements for my eyes and frames she didn’t know how to do but she did try. Felt sorry for her and left.
Apr 12, 2018
I am so glad I went to LensCrafters. I found the staff to be friendly, professional, and helpful. I'm very happy with the prescription and my glasses.
Jan 28, 2018
Phone customer serviced sucked, whoever was helping, more likely took their sweet time and doesn't like their job. Was on phone for 30 min of just pure silence. Sorry you had to to do your job today.

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