I had the pleasure of experiencing the worst customer service in my entire life!! From the Manager Vicky yelling and raising her tone, to the Optical Assistant who rudely halted assisting me without addressing me, to the snide boy like receptionist with snarky comments.
I will never go back to that location ever!! I usually do not say race was an issue but it definitely felt like it. Mind you my fiance and 5 month old were present and witnessed everything! To be so mistreated, disrespected, ignored, and humiliated would be an under statement. A complaint has been filed with the corporate office.
Apparently people with such small mindsets and with such a horrible outlook on life and treatment of people can make it to a position of authority is mind boggling. Out of my 15 + years of customer service and management would I EVER treat any person the way that I have been so wrongly treated.
They did not want to do their job in any way shape or form. I'm hoping there is a proper training in customer service and the staff is reprimanded for their actions. In my eyes they should not have the privilege to work at that store.
They simply ASSumed that I was another ignorant female minority who would not speak up. Guess again! I'm not from Washington in from California and we are educated and will always do something about the neglect, abuse, and mistreatment of others and ourselves. I felt assaulted and will never forget this experience. Vicky is not conducive to creating business for this company. HIPPA violations left and right.
