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LensCrafters

LensCrafters

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2.4 Google Review
154 Greece Ridge Center Dr, Rochester, New York, 14626, United States
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Refresh Reviews 2.4


Aug 23, 2018
They are SO rude. They act annoyed with everything - calling or coming in for appointments. How do you have customer service staff with ZERO customer service skills. Called to order contacts and the person on the phone reminded me 5 times she was in the middle of something. I could hear her rolling her eyes through the phone. After her huffing and puffing into the phone looking into my chart she asked if she could call me back and never did.

Mar 1, 2018
Had a noon appointment and it was clearly told to me that I needed to be early to fill out paperwork or they would have to reschedule. I can respect that. I was 15 minutes early, filled everything out and watched a woman come in and say she's here for her 11am appointment. They took her anyways without a fuss and I didn't get seen until 12:40. I told them I only had limited time until I had to work which is why the appointment originally fit great into my schedule but due to the previous customer I would have to reschedule. I was told "I should've planned accordingly, appointments take longer than 15 minutes." Very rude and condescending staff will not recommend or go back.

Apr 5, 2018
I had the worse treatment from staff...I cant remember her name but she treated me and my kids sooo bad. I had 2 of my kids exams done, which was great, no problem there but than, I was trying to get a replacement for my youngest, but the lady was so rude, when she called the insurance (blue choice option) she comes back and tells me I cant get a replacement when I KNOW I can...I had to call myself and confirmed I was right, the insurance rep tells me she can talk to her, when I try passing the phone to her she says "Im busy right now" (she was putting back a pair o glasses) she had no customers, so I had to get another staff to get on the phone to get my 8 yr old a replacement..VERY POOR service. I will never come back here. I rather drive to Henrietta.

Jun 14, 2017
Eye exams as well as contacts and prescription eyewear. You can order and pick up in the same day. I always see Nicole, she is exceptional in her customer service.

Sep 19, 2017
Unbelievably rude and unprofessional. Gave me attitude about my insuarance. Acted like I couldn't get my contacts because of my insurance. When I asked to pay out of pocket, she looked at me like I had three heads. Completely ignorant and beyond unhelpful. If I could give NO stars I would.

INDUSTRY BLOGS

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures, and epochs,...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

Grain Games: The Whisky Character Playground

#whiskey #smithville

Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey


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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Open Today

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