Get to the top of the directory by claiming your business!
LensCrafters

LensCrafters

Claim Business
2.4 Google Review
154 Greece Ridge Center Dr, Rochester, New York, 14626, United States
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 2.4


Aug 23, 2018
They are SO rude. They act annoyed with everything - calling or coming in for appointments. How do you have customer service staff with ZERO customer service skills. Called to order contacts and the person on the phone reminded me 5 times she was in the middle of something. I could hear her rolling her eyes through the phone. After her huffing and puffing into the phone looking into my chart she asked if she could call me back and never did.

Mar 1, 2018
Had a noon appointment and it was clearly told to me that I needed to be early to fill out paperwork or they would have to reschedule. I can respect that. I was 15 minutes early, filled everything out and watched a woman come in and say she's here for her 11am appointment. They took her anyways without a fuss and I didn't get seen until 12:40. I told them I only had limited time until I had to work which is why the appointment originally fit great into my schedule but due to the previous customer I would have to reschedule. I was told "I should've planned accordingly, appointments take longer than 15 minutes." Very rude and condescending staff will not recommend or go back.

Apr 5, 2018
I had the worse treatment from staff...I cant remember her name but she treated me and my kids sooo bad. I had 2 of my kids exams done, which was great, no problem there but than, I was trying to get a replacement for my youngest, but the lady was so rude, when she called the insurance (blue choice option) she comes back and tells me I cant get a replacement when I KNOW I can...I had to call myself and confirmed I was right, the insurance rep tells me she can talk to her, when I try passing the phone to her she says "Im busy right now" (she was putting back a pair o glasses) she had no customers, so I had to get another staff to get on the phone to get my 8 yr old a replacement..VERY POOR service. I will never come back here. I rather drive to Henrietta.

Jun 14, 2017
Eye exams as well as contacts and prescription eyewear. You can order and pick up in the same day. I always see Nicole, she is exceptional in her customer service.

Sep 19, 2017
Unbelievably rude and unprofessional. Gave me attitude about my insuarance. Acted like I couldn't get my contacts because of my insurance. When I asked to pay out of pocket, she looked at me like I had three heads. Completely ignorant and beyond unhelpful. If I could give NO stars I would.

INDUSTRY BLOGS

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history - the...

Smithville Whiskey

Single Malt vs. Blended Whiskey: A Comprehensive Guide

#whiskey #smithville

Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Open Today

Eyewear & Opticians Near Me

Sterling Optical: Wilson Donald OD

Sterling Optical: Wilson Donald OD

160 Greece Ridge Center Dr, Rochester
Sterling Optical Rochester

Sterling Optical Rochester

160 Greece Ridge Center Dr, Rochester
Eyemart Express

Eyemart Express

2672 W Ridge Rd #B, Greece
Pearle Vision

Pearle Vision

2833 W Ridge Rd #1A, Greece