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LensCrafters

LensCrafters

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2.4 Google Review
154 Greece Ridge Center Dr, Rochester, New York, 14626, United States
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Google Reviews

Refresh Reviews 2.4


Aug 23, 2018
They are SO rude. They act annoyed with everything - calling or coming in for appointments. How do you have customer service staff with ZERO customer service skills. Called to order contacts and the person on the phone reminded me 5 times she was in the middle of something. I could hear her rolling her eyes through the phone. After her huffing and puffing into the phone looking into my chart she asked if she could call me back and never did.

Mar 1, 2018
Had a noon appointment and it was clearly told to me that I needed to be early to fill out paperwork or they would have to reschedule. I can respect that. I was 15 minutes early, filled everything out and watched a woman come in and say she's here for her 11am appointment. They took her anyways without a fuss and I didn't get seen until 12:40. I told them I only had limited time until I had to work which is why the appointment originally fit great into my schedule but due to the previous customer I would have to reschedule. I was told "I should've planned accordingly, appointments take longer than 15 minutes." Very rude and condescending staff will not recommend or go back.

Apr 5, 2018
I had the worse treatment from staff...I cant remember her name but she treated me and my kids sooo bad. I had 2 of my kids exams done, which was great, no problem there but than, I was trying to get a replacement for my youngest, but the lady was so rude, when she called the insurance (blue choice option) she comes back and tells me I cant get a replacement when I KNOW I can...I had to call myself and confirmed I was right, the insurance rep tells me she can talk to her, when I try passing the phone to her she says "Im busy right now" (she was putting back a pair o glasses) she had no customers, so I had to get another staff to get on the phone to get my 8 yr old a replacement..VERY POOR service. I will never come back here. I rather drive to Henrietta.

Jun 14, 2017
Eye exams as well as contacts and prescription eyewear. You can order and pick up in the same day. I always see Nicole, she is exceptional in her customer service.

Sep 19, 2017
Unbelievably rude and unprofessional. Gave me attitude about my insuarance. Acted like I couldn't get my contacts because of my insurance. When I asked to pay out of pocket, she looked at me like I had three heads. Completely ignorant and beyond unhelpful. If I could give NO stars I would.

INDUSTRY BLOGS

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour, you'll...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey


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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Open Today

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