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LensCrafters

Name: LensCrafters
Address: 154 Greece Ridge Center Dr, Rochester, NY, 14626, US
Telephone: (585) 227-8580
Price range: $$$

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2.4 Google Review

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154 Greece Ridge Center Dr, Rochester, New York, 14626, United States

(585) 227-8580 local.lenscrafters.com/ny/rochester/154-greece-ridge-center-dr.html?cid=yext_0151

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Refresh Reviews 2.4

Lo Schott

Aug 23, 2018

They are SO rude. They act annoyed with everything - calling or coming in for appointments. How do you have customer service staff with ZERO customer service skills. Called to order contacts and the person on the phone reminded me 5 times she was in the middle of something. I could hear her rolling her eyes through the phone. After her huffing and puffing into the phone looking into my chart she asked if she could call me back and never did.

Nick Ebersold

Mar 1, 2018

Had a noon appointment and it was clearly told to me that I needed to be early to fill out paperwork or they would have to reschedule. I can respect that. I was 15 minutes early, filled everything out and watched a woman come in and say she's here for her 11am appointment. They took her anyways without a fuss and I didn't get seen until 12:40. I told them I only had limited time until I had to work which is why the appointment originally fit great into my schedule but due to the previous customer I would have to reschedule. I was told "I should've planned accordingly, appointments take longer than 15 minutes." Very rude and condescending staff will not recommend or go back.

Sujeily Santiago

Apr 5, 2018

I had the worse treatment from staff...I cant remember her name but she treated me and my kids sooo bad. I had 2 of my kids exams done, which was great, no problem there but than, I was trying to get a replacement for my youngest, but the lady was so rude, when she called the insurance (blue choice option) she comes back and tells me I cant get a replacement when I KNOW I can...I had to call myself and confirmed I was right, the insurance rep tells me she can talk to her, when I try passing the phone to her she says "Im busy right now" (she was putting back a pair o glasses) she had no customers, so I had to get another staff to get on the phone to get my 8 yr old a replacement..VERY POOR service. I will never come back here. I rather drive to Henrietta.

Amy Young

Jun 14, 2017

Eye exams as well as contacts and prescription eyewear. You can order and pick up in the same day. I always see Nicole, she is exceptional in her customer service.

Alexandria Murray

Sep 19, 2017

Unbelievably rude and unprofessional. Gave me attitude about my insuarance. Acted like I couldn't get my contacts because of my insurance. When I asked to pay out of pocket, she looked at me like I had three heads. Completely ignorant and beyond unhelpful. If I could give NO stars I would.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:10 am - 9 pm Open Today