Empire Visionworks

Service was great. Took my sister to her appointment and went to go make my own and they got me in to see the doctor within the next 10 minutes of asking. Friendly and helpful definitely recommend going

The staff is amazing here... so friendly and upbeat. I believe the store manager is rick, he was awesome and so good to his staff and to me. It was so refreshing to walk in and have such an amazing experience.

Let me say I've been coming here for glasses since I was 9-years-old (I'm 38), back when it was Empire Vision. Always loved the staff and great selection of glasses. However, my experience this time didn't quite hit the mark...by more than a small margin. First the good stuff: 1. Still have a great selection of glasses. 2. The receptionist was really helpful in 1. helping to decide which pair worked for me and 2. finding my file in the "old" system since I haven't been there in a while - she knew where to look and found it right away. Second, the not-so-good stuff: 1. You no longer take my insurance (Eye Med) despite the claim of "hundreds of plans accepted!" Weird that I SOMEHOW have the one you don't. Awesome. 2. The guy who helped me order my glasses was less than helpful (oh how I miss John who used to work there who was SO GOOD and really knowledgeable). When he mentioned that I had a strong prescription (accurate), he started talking to me about different lenses. I took off my glasses and handed them over and said "I'd like whatever it is I have now." His response was "Well, I don't have your file in front of me so I don't know what that it." Ummmm.....the receptionist JUST found it in your old system AND told you where it was. So, thanks for making NO effort. 3. When I went in to pick up my glasses I had the great misfortune of being assigned the SAME guy, who proceeded to hand me my new glasses, and look at me expectantly. I put them on, they were crooked, he "adjusted" them a couple times, every time they ended up not fitting in a new way, and after the 3rd time, when they STILL did not fit correctly, I finally gave up and left. He NEVER sat down with me, never checked the fit himself (i.e. the ear pieces, seeing if they were sitting correctly on my bridge, etc.), and seemed generally eager for me to simply say "they're great!" and leave. Also, and this is a little thing (but it always took place in the past), he never bothered cleaning the lenses after we'd been passing them back and forth. So, I have a new pair of glasses that I can't wear yet (b/c every time I look down, they start to fall off), and I'll be going this weekend to another vision provider to get a correct fit. It's really a shame because the service at Empire Vision used to be AMAZING. The people who fit your glasses used to know what they were doing, and actually took the time to help and fit you correctly. Now? I paid Visionworks $250 for crappy service and glasses I can't wear yet. Really disappointing.

I really love the place. They’ve helped me with all my glasses so far even though I’ve broken plenty. I just love their service too.

Went to the Pittsford store to find new glasses and sunglasses. The staff was very knowledgeable and helpful, and funny! The selection of men’s glasses was better than other places I’ve been and I was able to find frames I liked, but would like to see more high-end brands to choose from next time. Very nice store and employees, and obviously great prices!