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Sterling Optical Rochester

Sterling Optical Rochester

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2.6 Google Review
3333 W Henrietta Rd, Rochester, New York, 14623, United States
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Refresh Reviews 2.6


Aug 27, 2018
Id avoid them but i was obligated after i put money down for contacts. I paid for half now half later but with how they treated me i said i didnt want to come back. She says either comback and pay the second half or take my downpayment and get 10% store credit. Im forced to come back. I arrive to my appt only to b told the doctor was out sick and i had to reschedule. Claims they tried to call me. Reschedule. Got to come back to pick up my contacts. Website and internet says store hours are open until 7. I get there they were closed at 6. I call and a rude lady named michelle told me its my fault i wasted maybe time maybe if i was smarted id call ahead. I dont even want to walk back in to get my things. Im disgusted

Aug 15, 2017
Staff was very rude. All the glasses are behind a case so you cannot try anything on without assistance. She helped me for a couple minutes before the phone rang. She was the only person in the store so I know she has to answer the phone but after dealing with that, she helped the next person who walked in and completely ignored me. I tried on two pairs of glasses, clearly they do not care about obtaining new customers.

May 31, 2017
Went to Sterling Optical in Pittsford years ago, Michelle still works for them-she is very thorough, customer-oriented, friendly, and helpful, and always smiling.

Aug 4, 2016
The staff was great. Always pleasant to go in. Very friendly and a good atmosphere. This is my third pair glasses with them. Always straight on for the prescription.

Aug 9, 2017
It's just horrible. The services, the products and the staff is rude! I regret ever going to this place.

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Opening Hours

Mon:9 am - 7 pm
Tue:9 am - 7 pm
Wed:9 am - 7 pm
Thu:9 am - 7 pm
Fri:9 am - 7 pm
Sat:9 am - 4 pm