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LensCrafters

LensCrafters

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2.5 Google Review
121 Miracle Mile Dr, Rochester, New York, 14623, United States
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Refresh Reviews 2.5


Nov 5, 2018
Came in needing help last minute to fix an issue from another store. Staff was amazing. I’m not sure who the other reviewer is referring to but the store manager I met... he was amazing! Explained every detail of my eyewear and made sure I got the best price with my insurance. Great location. I will go back just to see Michael!

Nov 2, 2018
The GM at the marketplace location is the rudest, most unprofessional person i've ever dealt with. Completely disregarded an issue that was THEIR mistake in the first place and continued to rush me and speak over me. Would not recommend this place to anyone and the GM at this location should be demoted.

Dec 30, 2017
Getting the exam was great. The customer service before and after is horrible. Very unorganized and you will wait at the counter for quite some time before someone even acknowledges you. Need a better system of getting customers seen in a timely manner.

Feb 22, 2018
I had sudden onset white lights, and eye pain, which can indicate a retinal tear. I was scheduled for exam by Dr. Katlyn Vitasi within hours. She gave me the most comprehensive eye exam I have ever had. Thankfully, My retina wasn't detatching, but was a condition that could be treated with antibiotics and eye drops, and I will be monitored by this doctor. I couldn't be happier with the care I received. The staff was good, the doctor and exam was GREAT!

May 10, 2016
WORST SERVICE EVER!!!! I've been wearing glasses for more than 15 years and this time I got the worst experience ever. If there is a none star option I will score them ZERO ! I picked up my glasses today, and it needs adjustments for better fitting my face. The old women who served me showed a really horrible attitude. She's more than impatient when I asked her to do adjustments. The two feet of the frame not even on the same horizontal plane. She were so reluctant to help me doing the most basic things. She kept rolling her eyes while talking to me. She knows nothing and is totally unprofessional. That is how they treat their customers. Extremely different before and after you paid!!! And they recommended me spherical lens, said this is the thinnest they have. Which is, in fact, Absolutely Nonsense! I'm wearing a non-spherical lens glasses right now with the same spectacle lens power, and the edge thickness is just half what they sold me! I have to mention that they charged me for 400 dollars with all these awful service and trash lens! One of my friends saw the glasses and asked me "Where did you get it? The edge is not polished smooth at all. Who made this must be a newbie." Stay away from this place if you don't want to waste your money then receive poor product and bad service.

INDUSTRY BLOGS

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

Grain Games: The Whisky Character Playground

#whiskey #smithville

Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

Smithville Whiskey

The Grain Game: How Grains Shape the Soul of Whiskey

#whiskey #smithville

Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey


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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Open Today

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