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Hertz

Hertz

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3.0 Google Review
6301 Silver Dart Dr ##3, Mississauga, Ontario, L5P 1B2, Canada
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Oct 10, 2018
Arrived an hour earlier and as a gold member my name was not on the board. Went to the counter and was told there was a glitch in the system. Then I had to wait half hour extra since I would get charged an extra day if I picked the car 1 hour before. The employee said he can't do anything about it since its system related. On previous occasions, I have received cars 45 min. prior with no issues. I have been a gold member for approx 3 years and sitting outside for half an hour. There is no "thinking outside the box" by employees. Doesn't anyone greet a client with a smile in this complex? 45 minutes later, I spoke with the Manager and the best she could do was tell the exit booth not to charge the extra day if I return the car late...and I left Avis for this?

Nov 1, 2018
It was nice experience.The agent ''Mohamed" at T3 was super nice . Some customers took a selfie with him. I love the Golden Zone, where I picked the care I like . There are about 20 cars different colours and Models. The Manager helped me to customize the car I picked.

Nov 16, 2018
Use Hertz for work multiple times a month. Always have to wait >1 hour for the car to be cleaned and ready, even though I had a reservation booked well in advanced. The rentals are decent quality but waiting everytime at every location I've been too across Canada is a bad trend company wide.

Dec 3, 2018
Avoid this location at all costs (both terminals). If it weren't for work requirements, I would have never continued to rent from them. Consistent issues with billing (sometimes being billed for vehicles I did not rent). They never answer their phone (the main Hertz line can't even get through to them). They have a very subpar collection of upgrades for Presidents' Circle members. Staff members (save for 2 that I encountered in two years of renting from them) are rude and unhelpful. Will try to tell you that a vehicle has winter tires on it and charge you for the tires when it physically does not have winter tires on it. And so on and so on.

Oct 26, 2018
If i could give a zero i would. This is the most outrageous customer service I've ever experienced. The guy fully ignored me and my husband. I get it he was with other customers, but we just had 1 question and the customer even said go a head its just a question i dont mind. We said thank you to her. As your employee completely ignored us. The lady said its okay its just a question, you can help them. He continued to look down and ignored us. Our question was "was do you have any cars available? Which every where else was booked. A simple yes or no would have been great. I am a manager and im pretty sure that you are supposed to acknowledge every customer. I highly recommend you get retrained. Your attitude stank.

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Opening Hours

Mon:6 am - 1 am
Tue:6 am - 1 am
Wed:6 am - 1 am
Thu:6 am - 1 am
Fri:6 am - 1 am Today
Sat:6 am - 1 am

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