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Hertz

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6301 Silver Dart Dr ##3, Mississauga, Ontario, L5P 1B2, Canada

(416) 674-2020 www.hertz.com/rentacar/location/canada/ontario/toronto/yyzt11

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Refresh Reviews 3.0

Vahe Bartekian

Oct 10, 2018

Arrived an hour earlier and as a gold member my name was not on the board. Went to the counter and was told there was a glitch in the system. Then I had to wait half hour extra since I would get charged an extra day if I picked the car 1 hour before. The employee said he can't do anything about it since its system related. On previous occasions, I have received cars 45 min. prior with no issues. I have been a gold member for approx 3 years and sitting outside for half an hour. There is no "thinking outside the box" by employees. Doesn't anyone greet a client with a smile in this complex? 45 minutes later, I spoke with the Manager and the best she could do was tell the exit booth not to charge the extra day if I return the car late...and I left Avis for this?

freemanagain 1

Nov 1, 2018

It was nice experience.The agent ''Mohamed" at T3 was super nice . Some customers took a selfie with him. I love the Golden Zone, where I picked the care I like . There are about 20 cars different colours and Models. The Manager helped me to customize the car I picked.

Thomas K

Nov 16, 2018

Use Hertz for work multiple times a month. Always have to wait >1 hour for the car to be cleaned and ready, even though I had a reservation booked well in advanced. The rentals are decent quality but waiting everytime at every location I've been too across Canada is a bad trend company wide.

Stephanie Wilson

Dec 3, 2018

Avoid this location at all costs (both terminals). If it weren't for work requirements, I would have never continued to rent from them. Consistent issues with billing (sometimes being billed for vehicles I did not rent). They never answer their phone (the main Hertz line can't even get through to them). They have a very subpar collection of upgrades for Presidents' Circle members. Staff members (save for 2 that I encountered in two years of renting from them) are rude and unhelpful. Will try to tell you that a vehicle has winter tires on it and charge you for the tires when it physically does not have winter tires on it. And so on and so on.

A C

Oct 26, 2018

If i could give a zero i would. This is the most outrageous customer service I've ever experienced. The guy fully ignored me and my husband. I get it he was with other customers, but we just had 1 question and the customer even said go a head its just a question i dont mind. We said thank you to her. As your employee completely ignored us. The lady said its okay its just a question, you can help them. He continued to look down and ignored us. Our question was "was do you have any cars available? Which every where else was booked. A simple yes or no would have been great. I am a manager and im pretty sure that you are supposed to acknowledge every customer. I highly recommend you get retrained. Your attitude stank.

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Opening Hours

Mon:6 am - 1 am

Tue:6 am - 1 am

Wed:6 am - 1 am

Thu:6 am - 1 am

Fri:6 am - 1 am Today

Sat:6 am - 1 am