Green Motion Car Rental Toronto

I ordered a car , my flight was delayed and I was late for couple hours but still the rental company kept my resirvation, picked me up from the airport and gave me a nice car , I really liked the service definitely will order from them again , the guy that served name Pablo , A very nice and polite guy .

This is the WORST CAR RENTAL SERVICE in entire Toronto Area. Reasons: 1) I made reservation to pick up the car at 7PM as the rental office closes at 8PM. I called them a day earlier and told them I will be at airport 7PM sharp, they said our office closes at 5. I told them on your website your office closes at 8PM so I made reservation for 7PM. They said sorry we will cancel your reservation if you don't come before 5 PM and no refund will be provided. 2) I left office early and after reaching at the airport at 4 PM and despite telling them to be there at exact time and pick us up at the Airport, they never came. After 65 mins a shuttle arrived at the airport and when I told them to why are we not leaving they said "You are not the only customer we are waiting here for". We waited another 35 mins for until the shuttle was full and then we headed to the rental place which is like 20 mins away from the Airport. 3) They gave us a cheap and dilapidated car which was different from what we reserved. 4) When I told them I don't need any insurance as my Credit card covers car insurance, they asked me to provide all the information about my insurance company and I told them I don't have that they said please email it to us and game me an email address. 5) Once the car arrived, it was already dark outside they asked me to check the car using my phones flashlight. I did not complain and checked if they had any dents, scratches, etc. 6) When I came back to return the car, they were like why are you here? I asked what do you mean I came to return the car? They said but you extended the reservation for 3 more days. I completely lost it and I told them what do you mean? I never extended. They said but you called us and we extended and they charged me on my credit card too. After lot of shouting and complaining they agreed to refund my amount. THE GIRL WHO WORKS THERE TOLD ME "I NEED TO BE CAREFUL AS MY NAME IS VERY COMMON". I told them don't put this on me THIS IS YOUR MISTAKE ASK FOR SOME CONFIRMATION NUMBER OR EMAIL BEFORE CHARGING ON SOMEONE ELSE'S CARD. 7) They checked the car and because it was dark outside they said we will have to check the car when there is sunlight as they could hardly see it. When I told them but during car pickup you asked me to use flashlight to check the car, why don't you guys check the car now with flashlight. They said it was your mistake you checked the car in the dark. Overall, PLEASE DO NOT RENT THE CAR HERE SPEND SOME EXTRA BUCKS AND SAVE ON ALL THE HEADACHE. EMPLOYEES ARE VERY VERY RUDE

Car is nice, staff is friendly, highly recommended.