Ashley HomeStore

Do not use this location if you want good customer service. I had the worst customer service experience at the Heritage Calgary location. I had searched for months looking for the right sectional for my new home and found this one at Ashley's. I knew I had family staying with me at the end of August, so I ordered my sectional the first week of July. I was told that I can put down a $500 deposit and it will be ordered. Once they receive my sectional I would get a phone call to pay the remaining amount, and then schedule my delivery. They said the item was on back order but should not take more then a month. After a month passed and I had not heard anything, I called in to check on my order. I was told that my order had not been processed because I had to put down more then half of the purchase price rather then just a deposit. When I asked why I was not contacted about this, their response was it is indicated on the invoice not to contact the customer. This "no contact" is apparently mandatory for customers who just put down a $500 deposit. I was also told that the sectional had come into the store a few times and was sold to customers who paid on the spot rather then contacting myself and letting me know it was here. I had no issue paying the full amount if that is what they wanted, but that was not communicated to me at any point. I was told by the office manager that my order would not make it by the end of August for when my family would be visiting, so expressed my frustration. The officer manager said she would contact head office and get back to me asap to see if they could get my order in more quickly. Then the officer manager took off for vacation and did not relay any information onto the other receptionist. A week later I had called asking what the status was and the office manager responded that she would have to look into it again. This being too late to order a new couch from anywhere else, I went into the store and spoke with the store manager, Steven. I expressed my frustration to him and asked if he would be able to help me get my furniture on the timeline that I had set out for the past two months. He was super unhelpful and took everything I said personally, and made the whole situation more difficult. I was told by the store manager that if I choose to cancel my order, I would have to pay a 10% restocking fee for a sectional that was still sitting in the warehouse. While I went to the side to contemplate if I should cancel my order, I could hear the store manager talking about my situation with the group of sales staff who had gathered around us and were watching the situation. Not only was I frustrated, but embarrassed. I really just wanted to cancel my order because the service had been so bad. The only reason I stuck with Ashley's is because I had searched for months and this had been the best option that would work best in my home. As well my parents had furnished their home with Ashley's furniture in the past and it seemed to still be in good condition. If I were to use Ashley's again, I would never use this location. Unfortunately my family visiting stayed over at my place without a place to sit. I would recommend that if anyone chooses to shop here, make sure you get everything written out clearly in detail and maintain lots of communication, since they lack in that department.

From the moment I walked into the store, I was greeted from Adam who was amazing from start to finish. I had an idea of what I wanted, but Adam was super knowledgeable and helpful. I had to leave and return later on where the Sales Manager, Stephen assisted me with the remaining of my purchase. He was also awesome and super patient with my questions (sometimes asking the same thing twice). They both were more than happy to help! I was told Ashley Furniture was the place to go and overall it was a very pleasant experience. Thanks so much!

Walked in just to browse and found a great 7 piece table. Salesman let me know about the current promotion, showed me a few features of the product I was looking at and then gave me space to wander the store with no pressure whatsoever. Purchased with a warranty which is less than a coffee a month for worry free ownership. They threw in a cleaning kit also. Highly recommend this store.

We purchased a couch from this location, and it was nothing but problems trying to get the couch. We were told numerous times that the couch was ready for delivery, we would schedule a delivery day, and then the day before we would be told that they only had half the couch, this happened 3 times. It is an issue because of the delivery times they offer, Monday to Friday, and 9pm the latest where they require a 5 hour window, me and my girlfriend need to book time off to be able to be there for the delivery. When we went to voice our complaints to the branch, we were only able to talk to the receptionist, who told us there is nothing they can do, the factory is having issues. We also initially purchased the couch for $1200, with a $500 down payment at the signing. We are now being told that we currently owe $1500 for the couch. This was our first experience buying brand new furniture, and it has been a terrible one. The only good part of this were the delivery men, who were helpful and friendly. We do not recommend purchasing from this store.

Went to this locations "friends and family" discount sale yesterday. The salesman was SO excited to tell us about this *Exclusive Opportunity* that they were offering everyone 35% off all regular prices. With having our eye on a set of nightstand tables we were going to purchase them during the sale. We lifted up the price board to see that ALL PRICES WERE MARKED UP 36% from what we saw in January. I am assuming that this is not a coincidence and was done for their sale. What a joke!!!