EQ3 Winnipeg

I purchased some furniture from EQ3 last month (specifically the Marcel Double Dresser, the Asterix Ladder Shelf, and the Asterix Ladder Desk) and they were delivered to me last Thursday. While I am happy with the in-store customer service and the quality of the furniture, I am writing to complain about the delivery service policy. The policy says that the Standard Delivery Fee does not include “opening any case good packaging” and that you have to pay a separate Assembly and Installation Fee to unbox the furniture and have the packaging taken away. But if you compare this to any other furniture company, their standard delivery fees already include this type of service. So why should I have to pay an extra cost on top of the $95.00 standard delivery fee to have my items opened, placed in the location I want, and have the packaging taken away? If their delivery fee included that type of service, it would have saved me the time and headache of trying to maneuver a super heavy dresser into place, the multiple trips to the garbage and recycling bins to dispose of the Styrofoam and cardboard, and the aftermath of cleaning up the many bits of Styrofoam lying around my condo floors. I’m thankful that none of my furniture was damaged in transit. I don’t want to imagine the hassle of returning and exchanging them for new ones. When I read the terms of their Return and Exchange policy, I couldn’t believe how misleading they were. Their website states, “Returns will be accepted within 30 days of delivery /receiving accompanied by original receipt, unassembled and in original packaging.” Clearly their delivery guy wasn’t aware of this policy as he told me the easiest way to open the box for the dresser was to take a utility knife and cut three-quarters of the way down to pop off the top of the box. So I follow his instructions and I now realize that if I had to return the dresser I would have been screwed over. With the box being completely destroyed, EQ3 probably wouldn’t have accepted my return request since the box would not be in its “original packaging.” All I want EQ3 to take away from this is to seriously consider changing their delivery and return policies. What should be included in their standard delivery charge is having the delivery guys unbox the furniture first and checked for damages before bringing them inside anyone’s home. This would also give the customer a chance to inspect the quality of the furniture and confirm that everything is okay to bring inside. Then the guys can place the furniture where they’re supposed to go and take away the garbage themselves. This is no different from how other furniture stores operate and this type of service should be expected. If EQ3 doesn’t change their policies, I’m afraid they’ve lost me as a returning customer.

My girlfriend and I were blown away with our EQ3 experience. Three reasons for the 5 stars below. - We are young and just purchased our first house. The sales staff understood this and didn't pressure or up-sell when we inquired about purchasing (Note: This is the opposite for virtually every other furniture store). - We were not sure about the color of sofa we wanted due to the layout of our house and weren't even sure we were going to buy from EQ3. The sales staff offered a free design service from an interior designer which helped out a bunch. - Greg the delivery guy was probably our best experience. So friendly, so very efficient at getting our sofa in our house (+ moving our old sofa downstairs!). Both delivery people were very professional and delicate with our freshly painted walls.

nice design, kind assistant

Not cheap but they have some nice things. Got a wonderful chair there some time back.

Really nice stuff there. Picked up our bed frame there.