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Refresh Reviews 2.7


Sep 14, 2018
Visited the store on Sept 13th, I knew exactly what I wanted to purchase but did have some questions which were answered by Brandon Weaver. Since I wanted a white 4 coil burner, self cleaning stove, there was not a huge choice but Brandon was very polite and helpful. sale went very smoothly and I am a happy customer.

Jul 28, 2018
I have had amazing experiences here in dealing with Tatyana for all my purchases, however, with both large purchases I have had awful experiences with delivery. I have tried to reach out to customer service to discuss my concerns and no one has gotten back to me, even after I checked 'yes' to having a Brick team member contact me. Both of my deliveries were at least 1 hour delayed outside the delivery window. I understand a delivery window has to be given. What I don't appreciate is being given a delivery window that is then completely disregarded with no thought to customer service. I had to phone the Brick store to inquire about when my delivery would show up, as the delivery window provided ended at 1515 and it was 1600 with no communication as to reasoning for a delay. I also understand that the delivery can be held up with whatever is happening at other customers' homes. However, a simple phone call would help communicate this delay. My delivery didn't arrive until 1645. I had to delay plans for the evening due to the zero communication provided. I merely suggest either 1. Decreasing the amount of deliveries expected per delivery window 2. Communication to the customer to at least alert them of this delay I am further disappointed in the lack of customer service I have experienced in communicating this concern. Delivery is a service that I paid for in addition to the product, and the fact that this poor customer service occurred on two separate occasions 6 months apart leads me to believe it is a long standing issue in need of resolution.

Oct 3, 2018
Bought all new appliances two and a half years ago nothing but repairs and headaches dishwasher 4 new pumps and circuit board...I'm lucky I work from home or I would have been fired

Aug 30, 2018
Today i get time to just put my views here, wait almost 45 days for delivery of the product and it was not in good shape. big scratch on head board and one side there is no hole. It was really painful to call them all the time they will tell you to call you back but in never happens with us. it was a party at my house and entire house was a mess bcz all boxes were open we are following with them, told them that this the situation. when we called them fourth time then the offer 250 refund on purchase of 1600 hundred. so i have to become a handy man and done hole and assembled my self. we already paid 70$ labor for assembling that. i should read the reviews first before going there. it is a BIG NAME WITH NO CUSTOMER VALUE. They have to be on top of customer service. bcz i paid for a new product and it is like a refurbished one...............

Oct 10, 2018
Pushy sales people, over priced even at sale prices. I rarely shop with this company. 2 beds that I bought for my 2 oldest kids broke within 6 months. They told me I was out of luck when it clearly was a defect. So I went elsewhere and bought different beds. I avoid if I can.

INDUSTRY BLOGS

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey


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