Furniture

Penwood has been a pleasure to work with. They are a quality company that puts their clients first. We love our custom piece that we can have for years to come and hand down to our children. After a small issue with our order the owners went above and beyond to ensure we were not only satisfied with their service and company but that we were in love with our piece. You won’t be disappointed with this company or purchase.

Manager Anthony took really good care of us. Got great service and best prices in the area. We bought 6 appliances that were delivered on time in pristine condition. Can definitely recommend this location.

The store is laid out nicely, clean and bright. I spent 30 min waiting to speak to someone, and after 30 min I left and shopped online instead. The store wasn't overly busy but the associates didn't really seemed interested in helping.

Thanks WDI, by working together closely with me they created a epic work space to fit our needs. Our staff are pumped with the space!

The place to get beautiful home furniture.

Great service and good location.

Pushy sales people, over priced even at sale prices. I rarely shop with this company. 2 beds that I bought for my 2 oldest kids broke within 6 months. They told me I was out of luck when it clearly was a defect. So I went elsewhere and bought different beds. I avoid if I can.

I can only say good things about this place. Not only was there good furniture with a good variety to look at, but the service I got was amazing. I'm currently on my way to move to Edmonton where my Girlfriend and I bought our new home. Every other furniture store I've been to, I felt almost harassed by Salesmen who are just focused on making a sale. Paul, at The Brick Outlet here in Hamilton IS the guy you gotta speak with. Not only does he make you feel comfortable, but you see that his intentions are to make sure you're happy with what you get. If the price isn't right, he'll do his best to try to make it better for you. He is a prime example of a good employee that's looking out for the business and customers.

Staff was awesome, really helpful at finding what I wanted and even going out of their way to find me more affordable options comparable to what I wanted. Not many sales ppl do that! Lol and they threw in my box spring for free. No complaints at all!

The people are.nice... but this is NOT Leons . Almost anyone's credit is accepted but that means that the products are a tad expensive with high interest rates.. if you know this walking in, you won't be disappointed.

Home of some really big giant dinosaurs. Every kind of furniture for outdoors that you could possibly imagine. Decent prices and of the biggest selection ever.

My father went in and bought a couch and loveseat and was told the next week they would be calling for delivery. When I hadn’t heard anything I called in to get an update and now we are being told end of October! You should really train your sales staff not to give a date if you can’t actually follow through with it. I won’t even get started on the extremely rude customer service people that handle the phone calls. I will not be referring anyone and if you should happen to get Cindy don’t trust what she says, she clearly has no problem lieing through her teeth. Tells my father next week, our bill says 4-6 and then over the phone says atleast 6-8 weeks. Cancel your orders before you run into a headache. TERRIBLE SERVICE

Great service

The employees here care about treating their customers right. The sales associates are as accommodating as you will find at any furniture store. I've worked in the furniture business and been part of the sales floor jungle. The Brick seems to be more civilized an environment than your standard sales floor. There is an element of respecfulness, both among the sales associates, as well as directed towards the customers which is very refreshing to have witnessed. I, personally, am a huge fan of the whole operation.

For anyone who is looking to use this service please just wait a bit longer to save up enough to buy it outright. With kijiji these days you could find everything that's in these stores for cheaper. After all your payments you've payed at least 15% more. This isn't exactly a review of the specific location but the concept as a whole. Two things you should ever finance are a vehicle and a house, adding furniture monthly payments is never a good idea and I didn't even know you could until i walked into this store. Any extra monthly payment will affect your ability to get loans for a vehicle or house . Save up buy it outright and don't look back.

I always recommend this place to everyone! Never had any issues, accept for the first couch I bought the delivery guy didn't show me how to put the backs on but I don't expect him to know how either, 2nd Time we purchased all new furniture from them and got a good walk threw on how everything went together. GREAT prices on beds!