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Bombay Company

Bombay Company

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1.8 Google Review
999 Upper Wentworth St, Hamilton, Ontario, L9A 4X5, Canada
(905) 389-9976 www.bombay.ca
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Jun 23, 2018
We went into the store to prepare for our new place, as we will be moving soon. We sat down on a couch to see if it was comfortable and my husband surprised me with an anniversary gift. In the middle of this tender moment a sales woman (or possibly the owner/manager) interrupted us in a rude, commanding tone, and waved at us to move along and get off the couch. We were surprised and taken aback by her attitude. We understand not wanting people to linger too long (we had been sitting on the couch for a couple minutes), but her approach was dismissive and condescending. I left the store, and my husband spoke with her to express how her actions had negatively impacted us from a costumer service perspective. She became defensive and said “Well, you’re not customers” to justify her actions and invalidate our negative experience. Dismissing us as non-customers was insulting and snobbish. I assume that because we are in our mid-twenties she thought we couldn’t afford anything in the store and were not worth her time. All of this also put a damper on my anniversary surprise. Very disappointed with this experience; will not go back when we move.

Oct 6, 2018
We asked the pricing of couch cushions a second time and the employee explained the pricing again and goes, "I told you before." This employee needs to learn how to communicate with customers on a professional level. Her tone was rude and pigish. Major turn off from a customer standpoint. Suppose somebody has memorie loss, are you going to tell them I told you before? Ignorant. The first interaction was her coming through the back yelling out the prices as if we asked or even initiateda convo with her....almost as if she thought we were too cheap to pay the price. Do better bombay.

Aug 10, 2018

Aug 6, 2018

Apr 30, 2018

INDUSTRY BLOGS

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Opening Hours

Mon:9:30 am - 9 pm Open Today
Tue:9:30 am - 9 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 9 pm

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